Customer Service Representative with FirstEnergy

Customer Service Representative with FirstEnergy

Are you looking for 1st shift, Monday through Friday hours? FirstEnergy is an award-winning Fortune 200 Utility Company headquartered in Fairlawn, OH, currently hiring Customer Service Representatives at $18.00/hour.  With FirstEnergy, you are opening the door to endless career opportunities. Work for a company that values your hard work and customer service skills. In this position you would be handling all inbound calls, no sales or telemarketing. Training will be in office; Remote options can be discussed upon successfully meeting performance expectations. 

Key Responsibilities - Customer Service Representative with FirstEnergy

After completing required on-site paid training to ensure success, you will:

• Answer inbound calls from existing customers
• Respond to service-related questions and resolve any customer concerns
• Handle billing-related questions, take payments, and assist customers with payment options
• Receive inbound calls, create notifications, perform account maintenance, and input data
• Document customer notes on accounts
• Receive processing outage and emergency calls within company and regulatory guidelines
• Utilize independent analysis and judgement resolving customer concerns 
• Handle all emotional conversations in a calm, courteous and professional manner
• Analyze and resolve customer inquiries 

Education and Experience - Customer Service Representative with FirstEnergy

High school diploma or GED required 

Benefits and Pay - Customer Service Representative with FirstEnergy

• Starting pay of $18.00 per hour with an increase after conversion
• Generous benefits – health and life insurance, dental reimbursement
• Paid training 
• Opportunities for advancement after conversion

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

If offered a position, we will run a criminal background check, drug screen, employment and education verification in accordance with all applicable laws.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran