Customer Service Representative

Customer Service Representative

InnoSource is assisting FirstEnergy Met-Ed in hiring Customer Service Representatives! Are you looking for 1st shift, Monday through Friday hours? Start your career at $17.00/hour with opportunities for advancement. We offer benefits including medical insurance, dental reimbursement, and life insurance, plus comprehensive paid training!

FirstEnergy Met-Ed is an award-winning Fortune 200 Utility Company. With FirstEnergy Met-Ed, you are opening the door to endless career opportunities. Work for a company that values hard work and customer service skills. No sales or telemarketing required!

Key Responsibilities - Customer Service Representative

After completing required on-site paid training to ensure success, you will:

• Answer inbound calls from existing customers
• Respond to service-related questions and resolve any customer concerns
• Handle billing-related questions, take payments, and assist customers with payment options
• Receive inbound calls, create notifications, perform account maintenance, and input data
• Document customer notes on accounts
• Receive processing outage and emergency calls within company and regulatory guidelines
• Utilize independent analysis and judgement resolving customer concerns 
• Handle all emotional conversations in a calm, courteous and professional manner
• Analyze and resolve customer inquiries 

Education and Experience - Customer Service Representative

• High school diploma or GED required
• Previous Customer Service Experience

Benefits and Pay - Customer Service Representative

Benefits and Pay

• Starting pay of $17.00 per hour 
• Generous benefits – health and life insurance, dental reimbursement
• On-site paid training 
• Opportunities for advancement after conversion

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

If offered a position, we will run a criminal background check, drug screen, employment and education verification in accordance with all applicable laws.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran