Bilingual Customer Service Representative / Customer Care Agent

Bilingual Customer Service Representative / Customer Care Agent

*This position allows your work location to be your home! Must be fluent in Spanish

Do you have a smile in your voice, a willingness to serve, and a positive attitude? Are you interested in a full-time Customer Service career?

AEP / Indiana Michigan Power, in partnership with InnoSource, is now accepting applications for contract-to-hire Bilingual Customer Service Positions to handle calls from customers inquiring about their electric service, bills, power outages, etc.

AEP is an award-winning Fortune 200 Company with a customer service center. Customer Service Center Hours: 5 days a week, 8 hour shifts scheduled between 8:00am and 7:00pm CT during the week, and between 8:30am and 5:00pm on Saturdays. Guaranteed Sundays off! This position allows your work location to be your home!

AEP is one of the “World’s Most Admired Companies” in operation for over 100 years, serving five million customers in 11 states.

In this role, you will be speaking with customers through inbound-only customer service calls, assisting them with questions regarding their service, bills, power outages, etc.

AEP provides an in-depth training process to help ensure you have the knowledge needed to be an expert with our customers!

Required Skills and Knowledge- Bilingual Customer Service Representative / Customer Care Agent

• Have the ability to successfully complete pre-employment testing.
• Have the ability to speak, read, and write in Spanish
• Live within 60 miles of the call center located in Fort Wayne, Indiana.
• Possess excellent communication and computer skills.
• Be available to work a schedule with variable start times within the Call Center hours above. This may include weekends.
• Occasionally work mandatory overtime, especially during outages; may fall outside of normal hours of operation.
• This position allows your work location to be your home!

Education and Experience - Bilingual Customer Service Representative / Customer Care Agent

• High school diploma or GED
• 2+ years of experience working in complex customer service

Benefits and Pay - Bilingual Customer Service Representative / Customer Care Agent

Starting Pay: $17.00/hour

Starting benefits include health insurance, life insurance and dental reimbursement.

Full-time employment is contingent upon satisfactory performance. Once hired on permanently with AEP, benefits for internal employees include paid holidays, vacation days, and sick time; comprehensive and affordable medical, dental, and vision benefits; 401(k) and retirement plan. Receive a raise every 6 months for 3 years and then the opportunity to earn an annual raise PLUS a bonus, tuition reimbursement, opportunity for advancement, and pet insurance.

You will be working collaboratively in a team atmosphere with a casual dress code – jeans allowed.  

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

If offered a position, we will run a criminal background check, drug screen, employment and education verification in accordance with all applicable laws.

Call Center / Call Center / Call Center / Customer Care / Customer Care / Customer Care / Spanish / Spanish / Spanish / Bilingual / Bilingual / Bilingual / Bi-lingual / Bi-lingual / Bi-lingual

By “Submitting” this application/form you are opting-in/signing up for texts, you consent to receive communication via text messages from InnoSource, Inc. at the number provided, including messages sent by an auto dialer. Message and data rates may apply. Message frequency varies. Privacy Policy and Terms.

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran