Customer Service Representative / Customer Care Agent

Customer Service Representative / Customer Care Agent

*This position allows your work location to be your home! Must be located in West Virginia or Kentucky, and must have prior experience working from a computer full-time

Your Next Great Opportunity Awaits at AEP!

Imagine starting each workday from the comfort of your own home, knowing you’re part of a company that truly values your skills, well-being, and future. AEP / Appalachian Power, in partnership with InnoSource, is offering you more than just a job—we’re offering you a career where your passion for helping others can shine.

Why AEP is the Perfect Place for You:

• Work-Life Balance: Enjoy the flexibility of working from the comfort of your own home, avoiding the daily commute, and having more time for the things that matter most to you.
• Comprehensive Training: We’re committed to your success. Our thorough training program ensures you’ll feel confident and supported as you step into your role.
• Career Growth: Start as a contract-to-hire agent with a clear path to full-time employment, continuous pay raises, and numerous opportunities for advancement. Your growth is our priority!

Key Responsibilities - Customer Service Representative / Customer Care Agent

Your Role and Impact:

As a Customer Service Representative, you’ll be the friendly voice on the other end of the line, making a real difference in the lives of our customers. Whether they’re inquiring about their electric service, billing, or experiencing a power outage, you’ll be there to provide answers, support, and peace of mind.

This Role is Tailor-Made for You if:

• You have a genuine passion for helping others and turning challenges into opportunities.
• You’re a great communicator who can connect with people and make them feel heard and valued.
• You’re tech-savvy, quick to learn, and eager to bring your best every day.
• You want to be part of a company that not only offers a job but invests in your future.

Education and Experience - Customer Service Representative / Customer Care Agent

What You Bring to the Table:

• A high school diploma or GED.
• At least 2 years of experience in a customer service role that required problem-solving and effective communication.
• Previous experience working from a computer full-time
• Flexibility to work various shifts, including some weekends and occasional overtime—because helping our customers comes first.
• Residency within the state of West Virginia or Kentucky.

Benefits and Pay - Customer Service Representative / Customer Care Agent

Here’s What You’ll Enjoy as Part of Our Team:

• Starting Pay: $17.00/hour—a competitive wage to start your rewarding journey with us.
• Immediate Benefits: Health insurance, life insurance, and dental reimbursement from day one.
• Long-Term Perks: Once you’re hired permanently, enjoy paid holidays, vacation days, comprehensive medical, dental, and vision benefits, 401(k) and retirement plan, and more.
• Consistent Raises: Get a raise every 6 months for your first 3 years, with ongoing opportunities for annual raises, bonuses, and career advancement.
• Invest in Your Future: Tuition reimbursement and training programs to help you achieve your career goals.
• A Personal Touch: We even offer pet insurance because we know your furry friends are family too.
• A Welcoming Work Culture: Join a supportive team where collaboration is key, and casual dress—yes, jeans!—is the norm.

Ready to Take the Next Step?

This is more than just a job—it’s a chance to build a career with a company that cares about you. If you’re looking for a place where you can grow, make an impact, and be rewarded for your hard work, AEP is the place for you.

Apply today and let’s power a brighter future together!

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

If offered a position, we will run a criminal background check, drug screen, employment and education verification in accordance with all applicable laws.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran