Customer Service Representative

Customer Service Representative

Your Career, Your Comfort—All from Home!

Are you looking for more than just another job? Ready to grow your career in a rewarding role while working from the comfort of your own home? If you're passionate about helping others and want to join a supportive, people-first company, this Remote Customer Service Representative position is for you!

Why Choose Us?
At InnoSource, we believe in providing an environment where you can thrive—professionally and personally. As part of our team, you'll enjoy:

• True work-life balance with the flexibility of working remotely, permanently. Say goodbye to stressful commutes!
• A rewarding role where you’ll directly impact the lives of American Electric Power (AEP) customers, offering guidance and support when they need it most.
• A team that has your back—collaborative, friendly, and always ready to help you grow.
• Career development opportunities that allow you to move up and take on new challenges. Many of our team members have grown into leadership positions!
• No sales pressure—focus on what really matters: providing excellent service to every customer.

Key Responsibilities - Customer Service Representative

What You’ll Do Every Day:
This isn’t just a job—it’s a chance to make a real difference! As a Remote Customer Service Representative, you’ll:

• Answer inbound calls from AEP customers about their services, bills, power outages, and more.
• Use your problem-solving skills to turn challenges into solutions.
• Be part of a positive, team-oriented environment where your contributions are valued.
• Enjoy overtime opportunities during peak periods, giving you the chance to boost your earnings.

Education and Experience - Customer Service Representative

What Makes You a Great Fit:
If you’re passionate about helping people and enjoy working in a dynamic, fast-paced environment, you’ll excel here. We’re looking for candidates who:

• Have at least 2 years of experience in a customer service role, especially in handling complex inquiries.
• Are quick thinkers with strong communication skills, able to keep calm and efficient under pressure.
• Want stability—a high school diploma or GED and a solid work history are must-haves.
• Are authorized to work in the U.S.
• Are willing to work occasional mandatory overtime, especially during power outages.

Benefits and Pay - Customer Service Representative

What We Offer:
We don’t just offer a job—we offer a career.

• Starting pay: $16.25/hour
• Generous benefits package including health and life insurance, and dental reimbursement.
• Comprehensive paid training to set you up for success from day one.
• Career growth opportunities—many of our employees have grown into leadership roles or secured direct employment with AEP!

Ready to join a company that invests in your success and allows you to work from your home? If you’re excited to start a rewarding career, apply today and start making an impact with InnoSource!

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

By “Submitting” this application/form you are opting-in/signing up for texts, you consent to receive communication via text messages from InnoSource, Inc. at the number provided, including messages sent by an auto dialer. Message and data rates may apply. Message frequency varies. Privacy Policy and Terms.

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran