Open Hiring Event! Customer Service Representative with AEP / Appalachian Power

Open Hiring Event! Customer Service Representative with AEP / Appalachian Power

*Open Interviews:

• Wednesday, November 6th - 9:00am – 4:00pm Central Time

Please arrive with a copy of your resume. Dress code is business casual.

Address: 4421 W. Loop 281, Longview, TX 75604

Do you have a smile in your voice, a willingness to serve, and a positive attitude? Are you interested in a full-time Customer Service career? AEP / Southwestern Electric Power (SWEPCO), in partnership with InnoSource, is now accepting applications for contract-to-hire Customer Service Positions to handle calls from customers inquiring about their electric service, bills, power outages, etc.

AEP is an award-winning Fortune 200 Company with a customer service centers in several locations across the country. Customer Service Center Hours: Monday-Sunday, 8-hour and 10-hour shifts scheduled between 6:00am and 12:00am. This position allows your work location to be your home!

AEP is one of the “World’s Most Admired Companies” in operation for over 100 years, serving five million customers in 11 states. In this role, you will be speaking with customers through inbound-only customer service calls, assisting them with questions regarding their service, bills, power outages, etc.

AEP provides an in-depth training process to help ensure you have the knowledge needed to be an expert with our customers!

Required Skills and Knowledge- Open Hiring Event! Customer Service Representative with AEP / Appalachian Power

Please join us for our open hiring event! Customer Service Representative with AEP / Southwestern Electric Power (SWEPCO):

• Wednesday, November 6th - 9:00am – 4:00pm Central Time
• Address: Address: 4421 W. Loop 281, Longview, TX 75604

Please arrive with a copy of your resume. Dress code is business casual. 

• Have the ability to successfully complete pre-employment testing.
• Possess excellent communication and computer skills.
• This position allows your work location to be your home
• Be available to work a schedule with variable start times within the Call Center hours above. This may include weekends.
• Occasionally work mandatory overtime, especially during outages; may fall outside of normal hours of operation.

Education and Experience - Open Hiring Event! Customer Service Representative with AEP / Appalachian Power

• Must have more than 2 years of experience working in complex customer service.
• High school diploma or GED

Benefits and Pay - Open Hiring Event! Customer Service Representative with AEP / Appalachian Power

• Pay rate starts at $17.00/hour
• Generous benefits – Health and life insurance, dental reimbursement

AEP has been in operation for over 100 years, serving five million customers in 11 states. That’s a lot of customer service! AEP depends on highly-trained and dedicated Customer Service Representatives to deliver frontline friendly and professional service.

Full-time employment is contingent upon satisfactory performance. Once hired on permanently with AEP, benefits for internal employees include paid holidays, vacation days, and sick time; comprehensive and affordable medical, dental, and vision benefits; 401(k) and retirement plan. Receive a raise every 6 months for 3 years and then the opportunity to earn an annual raise PLUS a bonus, tuition reimbursement, Opportunity for advancement, and Pet insurance.

You will be working collaboratively in a team atmosphere with a casual dress code

Please join us for our open hiring event! Customer Service Representative with AEP / Southwestern Electric Power (SWEPCO):

• Wednesday, November 6th - 9:00am – 4:00pm Central Time
• Address: Address: 4421 W. Loop 281, Longview, TX 75604

Please arrive with a copy of your resume. Dress code is business casual. 

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Call Center Representative / Call Center Representative / Call Center Representative / Call Center Representative / Call Center Representative / CSR / CSR / CSR / CSR / CSR

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