Customer Service Representative / Customer Care Agent

Customer Service Representative / Customer Care Agent

*This position allows your work location to be your home! Must be located in Ohio, and must have prior experience working from a computer full-time

Your Next Great Opportunity Awaits at AEP!

Do you have a smile in your voice, a willingness to serve, and a positive attitude? Are you interested in a full-time Customer Service career?

AEP / American Electric Power, in partnership with InnoSource, is now accepting applications for contract-to-hire Customer Service Positions to handle calls from customers inquiring about their electric service, bills, power outages, etc.

AEP is an award-winning Fortune 200 Company with a customer service center located in Gahanna, OH. Customer Service Center Hours: Monday-Saturday, 8 hour and 10 hour shifts scheduled between 6:00am and 10:00pm. This position allows your work location to be your home!

AEP is one of the “World’s Most Admired Companies” in operation for over 100 years, serving five million customers in 11 states.

In this role, you will be speaking with customers through inbound-only customer service calls, assisting them with questions regarding their service, bills, power outages, etc.

AEP provides an in-depth training process to help ensure you have the knowledge needed to be an expert with our customers!

Why AEP is the Perfect Place for You:

• Work-Life Balance: Enjoy the flexibility of working from the comfort of your own home, avoiding the daily commute, and having more time for the things that matter most to you.
• Comprehensive Training: We’re committed to your success. Our thorough training program ensures you’ll feel confident and supported as you step into your role.
• Career Growth: Start as a contract-to-hire agent with a clear path to full-time employment, continuous pay raises, and numerous opportunities for advancement. Your growth is our priority!

Required Skills and Knowledge- Customer Service Representative / Customer Care Agent

• Have the ability to successfully complete pre-employment testing.
• Possess excellent communication and computer skills.
• This position allows your work location to be your home, but you must be located in Ohio. 
• Be available to work a schedule with variable start times within the Call Center hours above. This may include weekends.
• Occasionally work mandatory overtime, especially during outages; may fall outside of normal hours of operation.

Education and Experience - Customer Service Representative / Customer Care Agent

• A high school diploma or GED.
• At least 2 years of experience in a customer service role that required problem-solving and effective communication.
• Previous experience working from a computer full-time
• Flexibility to work various shifts, including some weekends and occasional overtime—because helping our customers comes first.
• Residency within the state of Ohio.

Benefits and Pay - Customer Service Representative / Customer Care Agent

Here’s What You’ll Enjoy as Part of Our Team:

• Starting Pay: $17.00/hour—a competitive wage to start your rewarding journey with us.
• Immediate Benefits: Health insurance, life insurance, and dental reimbursement from day one.
• Long-Term Perks: Once you’re hired permanently, enjoy paid holidays, vacation days, comprehensive medical, dental, and vision benefits, 401(k) and retirement plan, and more.
• Consistent Raises: Get a raise every 6 months for your first 3 years, with ongoing opportunities for annual raises, bonuses, and career advancement.
• Invest in Your Future: Tuition reimbursement and training programs to help you achieve your career goals.
• A Personal Touch: We even offer pet insurance because we know your furry friends are family too.
• A Welcoming Work Culture: Join a supportive team where collaboration is key, and casual dress—yes, jeans!—is the norm.

Ready to Take the Next Step?

This is more than just a job—it’s a chance to build a career with a company that cares about you. If you’re looking for a place where you can grow, make an impact, and be rewarded for your hard work, AEP is the place for you.

Apply today and let’s power a brighter future together!

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

If offered a position, we will run a criminal background check, drug screen, employment and education verification in accordance with all applicable laws.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran