Customer Service Representative (EST/CST)

Customer Service Representative (EST/CST)

Are you passionate about helping others and eager to grow your career? As a Customer Service Representative, you’ll be empowered to make a real impact. Join our team to deliver exceptional, solution-oriented support to our valued customers— all from the comfort of your home, with equipment provided. We’re looking for enthusiastic team players who thrive in a fast-paced setting and are ready to go above and beyond to ensure customer satisfaction.

This position allows your work location to be your home

Why This Role?

• Work from your Home, Work with Purpose: Imagine combining the convenience of a home office with the satisfaction of making a real difference. This role offers the chance to engage with customers directly, making each day meaningful and unique.
• Supportive Onboarding: With five weeks of dedicated paid training, we set you up for success. You’ll feel confident and ready to handle any situation by the time you start.
• Growth & Development: Whether you’re starting fresh or looking to expand your skills, we prioritize development and internal opportunities for growth.
• Great Work-Life Balance: Enjoy a stable schedule, Monday through Friday from 8am to 5pm OR 9am to 6pm EST, with weekends off so you can recharge.

Key Responsibilities - Customer Service Representative (EST/CST)

Your Role at a Glance:

As a Customer Service Representative, you’ll be at the heart of our customer experience, delivering attentive and timely support. Here’s how you’ll make an impact:

• Respond and Resolve: Be the go-to for customer inquiries on products, orders, and shipments— bringing your professionalism and problem-solving skills to each interaction.
• Collaborate for Success: Work with internal teams (Sales, Freight, Plant, Order Management) to resolve issues and make every customer feel valued.
• Own the Process: Take initiative by ensuring order accuracy, completing thorough reviews, and following up with customers proactively.
• Advocate for Improvement: Identify and share process improvement ideas, and work closely with Order Management to implement best practices.
• Be the Voice of Calm: Handle concerns with empathy and patience, effectively diffusing challenging situations and building trust.

Required Skills and Knowledge- Customer Service Representative (EST/CST)

What Makes You a Great Fit:

• Strong Communication Skills: You’re a clear and effective communicator who genuinely listens, empathizes, and responds professionally.
• Problem-Solving Mindset: Quick on your feet, you can analyze situations, prioritize tasks, and offer practical solutions.
• Self-Motivated and Independent: You manage your workload confidently in a remote setting, taking pride in delivering quality work.
• Computer Savvy: You’re comfortable using technology to manage orders, communicate, and stay organized.

Education and Experience - Customer Service Representative (EST/CST)

Your Qualifications:

• High School Diploma or GED required.
• Previous experience in a fast-paced, high-volume environment preferred.
• A background in logistics or account management is a plus but not required.

Benefits and Pay - Customer Service Representative (EST/CST)

The Perks You’ll Enjoy:

• Compensation: Earn $17.50 per hour in a role that appreciates your contributions.
• Comprehensive Benefits: Medical and life insurance, dental reimbursement, and a robust benefits package to support you and your family.
• Career Growth: We’re committed to promoting from within, so your hard work won’t go unnoticed.

If you’re ready to bring your customer service skills to a company that values growth, empowerment, and making a difference, apply today! Start your next chapter with a company that invests in you, and join us in shaping an exceptional customer experience.

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran