Customer Service Representative with FirstEnergy

Customer Service Representative with FirstEnergy

Unlock Your Career Potential as a Customer Service Representative

Are you seeking a stable 1st shift schedule, Monday through Friday? Join FirstEnergy and InnoSource! FirstEnergy is an award-winning Fortune 200 utility company headquartered in Fairlawn, OH. As a Customer Service Representative, you will receive a starting pay of $18.00/hour, enjoy paid training, opportunities for advancement, and the chance to work for a company that truly values your skills and contributions.

This is your opportunity to focus on helping customers—no sales or telemarketing involved—while opening the door to endless career possibilities.

Key Responsibilities - Customer Service Representative with FirstEnergy

What You’ll Do

After completing our comprehensive on-site paid training program, you’ll:

• Provide exceptional service by answering inbound calls from existing customers.
• Address service-related questions and resolve customer concerns with professionalism.
• Assist with billing inquiries, process payments, and offer payment solutions.
• Document customer accounts with care and accuracy.
• Handle outage and emergency calls following company and regulatory guidelines.
• Use your problem-solving skills to analyze and resolve customer issues independently.

Education and Experience - Customer Service Representative with FirstEnergy

What We’re Looking For

• A high school diploma or GED is required.
• Strong communication skills and the ability to handle emotional conversations calmly.
• A customer-focused mindset and a knack for problem-solving.

Benefits and Pay - Customer Service Representative with FirstEnergy

Why You’ll Love Working at FirstEnergy

• Competitive Pay: Start at $18.00/hour with a pay increase after conversion.
• Outstanding Benefits: Health and life insurance, dental reimbursement, and more.
• Career Growth: Paid training and clear pathways for advancement after conversion.
• A Company That Cares: Be part of a team that values your hard work and dedication.

Ready to Take the Next Step?

Join a company where your skills and dedication make a real impact. Apply today and start building your future with FirstEnergy and InnoSource!

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

If offered a position, we will run a criminal background check, drug screen, employment and education verification in accordance with all applicable laws.

Customer Service / Customer Service / Customer Service / Call Center Representative / Call Center Representative / Call Center Representative / Tech Support / Tech Support / Tech Support / CSR / CSR / CSR / Technical Support / Technical Support / Technical Support / Retail Associate / Retail Associate / Retail Associate / Collections / Collections/ Collections / Customer Loyalty/ Customer Loyalty / Customer Loyalty / Credit Controller / Credit Controller / Credit Controller

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran