Order Processor

Order Processor

Are you passionate about helping others and eager to grow your career? As an Order Processor, you’ll be empowered to make a real impact. Join our team to deliver exceptional, solution-oriented support to our valued customers. We’re looking for enthusiastic team players who thrive in a fast-paced setting and are ready to go above and beyond to ensure customer satisfaction.

Why This Role?

• Meaningful Impact: Play a key role in ensuring accurate and timely processing of customer orders, directly impacting customer satisfaction and operational efficiency.
• Growth Opportunities: Develop your skills while working with tools like Oracle, QuickBooks, and Salesforce, with opportunities for internal growth and development.
• Collaborative Environment: Work closely with a tight-knit team, where you’ll have the chance to contribute to both individual and team success.
• Supportive Training: Receive dedicated training to ensure you're fully prepared to excel in the role, with the opportunity to continuously improve your skills.
• Job Stability & Work-Life Balance: Enjoy a stable schedule, Monday through Friday, with weekends off to recharge.

Key Responsibilities - Order Processor

Your Role at a Glance:

As an Order Processor, you’ll be at the heart of our customer experience, delivering attentive and timely support. Here’s how you’ll make an impact:

• Respond and Resolve: Be the go-to for customer inquiries on products, orders, and shipments— bringing your professionalism and problem-solving skills to each interaction.
• Collaborate for Success: Work with internal teams (Sales, Freight, Plant, Order Management) to resolve issues and make every customer feel valued.
• Own the Process: Take initiative by ensuring order accuracy, completing thorough reviews, and following up with customers proactively, while using tools like Oracle and QuickBooks to streamline order processing.
• Advocate for Improvement: Identify and share process improvement ideas, collaborating with internal teams to implement best practices and enhance overall customer satisfaction.
• Be the Voice of Calm: Handle concerns with empathy and patience, effectively diffusing challenging situations and building trust with customers while ensuring the smooth flow of order processing.

Required Skills and Knowledge- Order Processor

What Makes You a Great Fit:

• Strong Communication Skills: Your clear, concise written and verbal communication helps you effectively address customer inquiries and collaborate with internal teams.
• Exceptional Customer Service: You excel in managing customer inquiries, resolving issues efficiently, and ensuring a positive experience at every touchpoint.
• Attention to Detail & Organizational Skills: You are highly organized, able to multitask and thrive in a fast-paced environment while maintaining accuracy.
• Experience with Salesforce & Order Processing: You bring experience with Salesforce and general order processing, ensuring seamless operations and customer satisfaction.
• Team Support: You can effectively collaborate with both yard and production teams, contributing to smooth workflow and efficient order fulfillment.
• Independent & Team-Oriented: You work well independently but also thrive in a small, tight-knit team, valuing collaboration and contributing to collective success.

Education and Experience - Order Processor

Your Qualifications:

• High School Diploma or GED required.
• 2+ years of relevant experience in order processing or customer service.
• Proficient in Oracle and Microsoft Office.

Benefits and Pay - Order Processor

The Perks You’ll Enjoy:

• Comprehensive Benefits: Medical and life insurance, dental reimbursement, and a robust benefits package to support you and your family.
• Career Growth: We’re committed to promoting from within, so your hard work won’t go unnoticed.

If you’re ready to bring your customer service skills to a company that values growth, empowerment, and making a difference, apply today! Start your next chapter with a company that invests in you, and join us in shaping an exceptional customer experience.

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Call center representative / call center representative / call center representative / order processor / order processor / order processor / order processing / order processing / order processing / Oracle / Oracle / Oracle / customer service representative / customer service representative / customer service representative

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran