Contact Center Specialist

Contact Center Specialist

Empower Lives, Build Your Career, and Make a Real Difference!

Are you ready to create meaningful change in your community while building a fulfilling and dynamic career? At InnoSource, we’re looking for passionate and driven individuals to join us as Contact Center Specialists. This is more than just a job — it’s an opportunity to positively impact the Pittsburgh community by helping residents manage their utility costs and navigate financial challenges.

We’ve partnered with a leading local organization to assemble a team of dedicated professionals committed to providing exceptional service to those in need.

Why You’ll Love This Role

At InnoSource, we believe in helping you succeed and grow. Here’s what makes this opportunity unique:

• Work-Life Balance: Enjoy the convenience of hybrid training and, once fully trained, the flexibility to work from the comfort of your home.
• Make a Real Impact: Be the voice of hope and guidance, assisting individuals and families in securing vital support to manage their financial burdens.
• Grow Your Career: We provide comprehensive training, ongoing support, and clear advancement opportunities to help you reach your professional goals.
• Supportive Environment: Join a collaborative team that values your contributions and supports your success every step of the way.

Key Responsibilities - Contact Center Specialist

What You’ll Do

As a Contact Center Specialist, you’ll play a key role in assisting customers with empathy, efficiency, and professionalism. Your day-to-day responsibilities include:

• Connecting with Customers: Handle inbound and outbound calls, addressing questions, resolving concerns, and guiding customers through application processes for various assistance programs.
• Managing Applications: Help customers complete their applications over the phone, review income documentation, and ensure accurate processing to determine eligibility.
• Organizing Information: Maintain detailed and accurate customer records using our systems.
• Collaborating with the Team: Work closely with colleagues and supervisors to meet program goals and deliver outstanding service.

Education and Experience - Contact Center Specialist

What We’re Looking For

We’re seeking candidates who are passionate about making a difference and excel in delivering exceptional customer service:

• Customer-Focused: You genuinely care about helping others and can provide friendly, patient, and professional support.
• Tech-Savvy: You’re comfortable using Microsoft Windows, Office applications, and learning new systems quickly.
• Resilient: You handle challenges with grace and maintain a positive attitude under pressure.

Benefits and Pay - Contact Center Specialist

What’s In It for You

We’re committed to your success and well-being. Here’s what we offer:

• Competitive Pay: Starting at $15.00/hour, with opportunities for raises and bonuses as you grow in the role.
• Comprehensive Benefits: Enjoy health and life insurance, dental reimbursement, and more.
• Paid Training: Participate in top-tier training delivered in a hybrid format to set you up for success.
• Work from your home: After training, enjoy the flexibility of remote work (must reside in Pennsylvania).
• Career Advancement: Unlock growth opportunities with clear pathways to advance within the company after transitioning to a full-time role with our client.

Join us in making a difference, one call at a time. Apply today to start your journey as a Contact Center Specialist with InnoSource!

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

If offered a position, we will run a criminal background check, drug screen, and employment verification in accordance with all applicable laws.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran