Customer Service Representative

Customer Service Representative

Are you ready to jumpstart your career with a Fortune 200 company that values your hard work and customer service skills? FirstEnergy Met-Ed, a leader in the utility industry, is looking for motivated Customer Service Representatives to join our team!

Why Join Us?

• Fantastic Work Schedule: Enjoy a stable, Monday through Friday schedule!
• Great Pay: Starting at $17.00/hour with opportunities for growth and advancement.
• Outstanding Benefits: Comprehensive medical insurance, dental reimbursement, and life insurance.
• Comprehensive Training: Get paid to learn with our on-site training program that ensures your success.
• No Sales or Telemarketing: Focus solely on providing excellent service—no high-pressure sales!

Key Responsibilities - Customer Service Representative

Your Role as a Customer Service Representative

As the voice of FirstEnergy Met-Ed, you’ll be the first point of contact for our valued customers. After completing our paid training, you will:

• Deliver Outstanding Service: Answer inbound calls and provide solutions to service-related inquiries.
• Resolve Billing Questions: Handle payment options, billing concerns, and account maintenance.
• Assist During Emergencies: Process outage and emergency calls with professionalism and care.
• Build Customer Trust: Document account notes and use your independent judgment to resolve concerns calmly and courteously.

Education and Experience - Customer Service Representative

What We’re Looking For

• Education: High school diploma or GED.
• Experience: Previous customer service experience is a must.
• Skills: Strong communication, problem-solving abilities, and a professional demeanor.

Benefits and Pay - Customer Service Representative

• Competitive pay starting at $17.00/hour.
• Comprehensive benefits package, including medical, dental, and life insurance.
• Paid training to set you up for success.
• Endless growth opportunities in a Fortune 200 company.

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

If offered a position, we will run a criminal background check, drug screen, employment and education verification in accordance with all applicable laws.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran