Open Interview Event! Customer Service Representative

Open Interview Event! Customer Service Representative

Please join us for our Customer Service Representative open interview event! 

• Wednesday February 5th from 9am-4pm EST. 
• 2800 Pottsville Pike, Reading PA 19612 
• Interviews will take place at the Met-Ed/FirstEnergy Reading Building. Enter at the front of the building near the flagpole. 
• You MUST have an ID to enter. 

Please arrive with a copy of your resume, photo ID, and smartphone device. Dress code is business casual. Only candidates are permitted to enter the building for the event, as there is no available space for guests/children.

InnoSource is hosting open interviews for a contract Customer Service Representative position with potential to be considered for hire with FirstEnergy! If selected for this opportunity, you will be an employee of InnoSource and will provide customer service to FirstEnergy customers.

FirstEnergy is an award-winning Fortune 500 electric utility company with locations across five states including Reading, Pennsylvania. 

• “FirstEnergy is dedicated to integrity, safety, reliability, and operational excellence. Its electric distribution companies form one of the nation’s largest investor-owned electric systems, serving more than six million customers in Ohio, Pennsylvania, New Jersey, West Virginia, Maryland, and New York. The company’s transmission subsidiaries operate approximately 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions.”

Why Choose InnoSource:

InnoSource is a staffing company offering long-term opportunities providing services to our award-winning clients, including FirstEnergy! In this role, we offer:

• $17 per hour, plus incentives & benefits
• A supportive and fun work environment

Whether you're an experienced customer service professional or new to the field, we want YOU on our winning team. Don't miss this opportunity to shine and take your career to new heights!

As part of our hiring process, please use this link to complete our customer service assessment on a computer as soon as you have a moment: https://talentcentral.us.shl.com/player/link/c0ddb810fa424641bb8070954144562c 

Key Responsibilities - Open Interview Event! Customer Service Representative

After completing 10 weeks of paid training, you will begin your journey as an expert in:

• Handling incoming calls from existing customers
• Answering customer service-related questions
• Resolving customer inquiries 
• Providing excellent customer service
• Assisting customers with billing issues
• Taking payments and assisting customers with payment options

Open interview event:

• Wednesday February 5th from 9am-4pm EST. 
• 2800 Pottsville Pike, Reading PA 19612 
• Interviews will take place at the Met-Ed/FirstEnergy Reading Building. Enter at the front of the building near the flagpole. 
• You MUST have an ID to enter. 

Please arrive with a copy of your resume, photo ID, and smartphone device. Dress code is business casual. Only candidates are permitted to enter the building for the event, as there is no available space for guests/children.

As part of our hiring process, please use this link to complete our customer service assessment on a computer as soon as you have a moment: https://talentcentral.us.shl.com/player/link/c0ddb810fa424641bb8070954144562c

Education and Experience - Open Interview Event! Customer Service Representative

• HS Diploma/GED
• Previous Customer Service Experience

Benefits and Pay - Open Interview Event! Customer Service Representative

• Starting pay of $17.00 per hour
• Generous benefits – health and life insurance, dental reimbursement
• Paid training 
• Opportunities for advancement after conversion

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

If offered a position, we will run a criminal background check, drug screen, employment and education verification in accordance with all applicable laws.

Customer Service Representative / Customer Service Representative / Customer Service Representative / Call Center / Call Center / Call Center / Remote Customer Service / Customer Service / Customer Service / Call Center Representative / Call Center Representative / Call Center Representative

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran