Export Customer Service

Export Customer Service

Are you an experienced Customer Service Representative? Our Fortune 500 client in the automotive industry is currently seeking to add a knowledgeable Customer Service Representative to their team!

The Customer Service Representative will coordinate and effectively manage the order-to-deliver process for chemical division customers. This position will be the point-of-contact from the time the order is placed until the delivery of shipment.  Responsible for coordinating/resolving any issues throughout the process. The incumbent will coordinate between freight forwarder, steam ship lines, the finance department and Commercial Sales Managers to resolve any conflicting requirements and ensure customer satisfaction.

Key Responsibilities - Export Customer Service

Interface with customers to obtain/review purchase orders. Aligning with Goodyear Chemical business process capabilities. Coordinate with warehouse/shipping, freight forwarders and transportation planning to determine product/carrier availability to set ship dates. Work with Commercial Sales Managers to resolve any conflicting requirements and ensure customer satisfaction.  Collaborate with Commercial Sales, freight forwarders, warehouse and LPC (load planning center) to lead and or assit in the development of standard operating procedures (SOPs) and business process capabilities. Use vendor managed inventory (VMI) system to place orders for Goodyear. Collaborate with Raw Material Coordinators to make decisions on cost versus need for expedited short notice shipments.

Required Skills and Knowledge- Export Customer Service

• Self-Starter - Motivated
• Good communication skills
• Able to complete multiple tasks
• Ability to address issues as they arise
• Attention to detail

SAP, Outlook, Excel and Powerpoint skills   

Education and Experience - Export Customer Service

Required: Bachelors degree as well as export customer service experience. 

Desired: Masters degree 

Desired: Customer service experience working for a chemical company.

Benefits and Pay - Export Customer Service

Pay: $27/Hour

**We offer healthcare, vision, dental reimbursement, and free life insurance! **

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

If offered a position, we will run a criminal background check, drug screen, employment and education verification in accordance with all applicable laws.

 Export Customer Service/ Supply Chain / Chemical Plants

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran