Patient Care Representative / Customer Service Representative

Patient Care Representative / Customer Service Representative

Are you looking to get your foot in the door with a rapidly growing pharmaceutical company that has amazing growth opportunities? InnoSource has partnered with Gifthealth to hire Patient Care Representatives / Customer Service Representatives at their Columbus and Hilliard, Ohio location. Join their growing team and partner with them in making a positive impact in the world of health care and customer service!

If you are a dedicated and compassionate individual eager to make a meaningful contribution to patient care or customer service, we encourage you to apply for the PCR/CSR role in our client's thriving call center. Join the team and contribute to improving healthcare experiences for patients!

Shift details: Full-time employees will work 40 hours per week 

• Monday-Friday, you will be assigned an 8 hour shift between 10am-8pm. 
• Saturday-Sunday 8:00 am to 4:00 pm (rotating with team)

Key Responsibilities - Patient Care Representative / Customer Service Representative

As a Patient Care Representative your day will include:

• Call Handling: Professionally and empathetically respond to incoming customer calls, emails, or chats, offering accurate information and effectively resolving queries. Average daily call goal of 75+.
• Issuing Triage: Identify the nature of customer issues and direct them to the appropriate internal teams for resolution, as needed.
• Collecting Feedback: Gather valuable patient feedback and technical issues, forwarding this information to our account management, partner pharmacy, and product teams to facilitate continuous improvement.
• Problem Solving: Understand patients' needs, clarify information, conduct research, and present solutions or alternatives to ensure their satisfaction. 
• Customer Engagement: Go above and beyond to engage with patients, foster enduring relationships, and cultivate positive experiences.
• Documentation: Maintain detailed and comprehensive records of all customer interactions for future reference.

Education and Experience - Patient Care Representative / Customer Service Representative

• High School Diploma or equivalent
• Previous experience in customer service, support, or success roles, preferably within healthcare and/or high-growth startups (minimum 2 years).
• Track record of excelling in a call center environment with outstanding performance metrics.
• Strong problem-solving skills with an emphasis on process improvement.
• Preferred - Pharmacy Technician certification/registration; support provided for obtaining this certification.

Benefits and Pay - Patient Care Representative / Customer Service Representative

The starting pay for this position is between $16.00 and $20.00 per-hour based on experience and performance. We also off a comprehensive healthcare benefits package. Ability for hybrid work is available once specific metrics are accomplished. 

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

If offered a position, we will run a criminal background check and drug screen, in accordance with all applicable laws.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran