Voice Engineer

Voice Engineer

We are seeking a seasoned Voice & Contact Center specialist with 5-6 years of experience in designing, implementing, and optimizing Voice & contact center infrastructures. The ideal candidate will possess extensive expertise in a wide range of contact center technologies, including UCCE, UCCX, Five9, Genesys Contact Center and other cloud-based solutions.

Key Responsibilities - Voice Engineer

• Design, deploy & Support voice communication systems, including VoIP, unified communications platforms (e.g., Microsoft Teams, Cisco WebEx, Avaya), and traditional telephony systems.
• Design, deploy & Support of contact center technologies, including UCCE, UCCX, Recording Servers (e.g., Calabrio, Verint, NICE), ACD, Skill Groups, IVR, CVP, Peripheral Gateways (PG), Voice Gateways (VG), Session Border Controllers (SBC), and other related components.
• Provide technical leadership and mentoring to a team of architects, guiding them in optimizing, and scaling contact center systems.
• Work closely with cross-functional teams to ensure seamless integration of contact center solutions with enterprise-wide systems, including CRM, telephony, and network infrastructures.
• Assist FEC with transitions between customer deployment projects and Managed Services.
• Continuously assess and improve the performance of Voice & contact center environments.

Required Skills and Knowledge- Voice Engineer

• Expertise in VoIP, UCCE, UCCX, Recording Servers, ACD, Skill Groups, IVR, CVP, PG, CUCM and in depth understanding of protocols like SIP, H.323, MGCP, and related technologies.
• In-depth knowledge of cloud-based contact center platforms such as Five9, Genesys, and AWS Connect.
• Excellent communication, interpersonal, and stakeholder management skills.
• Professional certifications such as CCDP, CCVP,  or equivalent.
• Experience with AI-driven contact center solutions and omnichannel customer experience strategies.
• Knowledge of DevOps practices and tools related to contact center infrastructure automation and CI/CD pipelines.

Education and Experience - Voice Engineer

• Bachelor’s / master’s degree in computer science, Information Technology, or a related field.
• 10+ years of experience in IT Industry with a proven track record in design/implementations & support of Enterprise Voice.

Benefits and Pay - Voice Engineer

• $62 an hour starting pay
• Daytime schedule (8 AM to 5 PM)
  • Monday through Friday
• We offer healthcare, a 50% dental reimbursement program, and free $25,000 life insurance policy
  • PTO, paid sick time, and paid holidays
  • Eligibility for our 401k plan after one (1) year of employment
  • Tuition reimbursement after one (1) year of employment

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

If offered a position, we will run a criminal background check, drug screen, employment and education verification in accordance with all applicable laws.

By “Submitting” this application/form you are opting-in/signing up for texts, you consent to receive communication via text messages from InnoSource, Inc. at the number provided, including messages sent by an auto dialer. Message and data rates may apply. Message frequency varies. Privacy Policy and Terms.

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran