Case Manager

Case Manager

Are you passionate about quality, detail-oriented, and ready to take your customer service skills to the next level—all from the comfort of your home? This is your chance to join a Fortune 100 healthcare company and gain valuable experience in one of the fastest-growing industries.

Key Responsibilities - Case Manager

As a Case Manager, you will be responsible for assisting customers through inbound and outbound calls to determine needs, with a goal to provide one call resolution. You will also:

• Report adverse events within the required timeframe
• Process accurate referrals and applications and keep updated on policy or procedural changes
• Research and solve patient/physician inquiries and concerns in a timely manner
• Enter detailed information into company system while conversing via telephone at the same time
• Place outbound phone calls for patient follow ups or confirmations
• Communicate with the patient referral sources to process new applicants
• Assist patients from initial contact through final approval/denial

Education and Experience - Case Manager

• Minimum of HS diploma; additional education preferred
•  Previous Case Manager experience within insurance or pharmaceutical industry, preferred
• Pharmacy benefits management experience preferred with specific knowledge of Medicare, Medicaid and commercially insured payer common practices and policies, preferred
• Previous prior authorization and appeals experience highly desired
• Intermediate Microsoft skills with specific experience with Excel

Benefits and Pay - Case Manager

• Starting pay rate of $20/hour. 
• Monday through Friday schedule between 8 a.m.-5 p.m. Central Standard Time Zone 
• Opportunity for advancement and growth 
• Generous benefits including medical insurance, life insurance, and dental reimbursement 

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About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

If offered a position, we will run a criminal background check, drug screen, employment and education verification in accordance with all applicable laws.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran