Customer Service Quality Review Specialist

Customer Service Quality Review Specialist

Are you passionate about quality, detail-oriented, and ready to take your customer service skills to the next level—all from the comfort of your home? This is your chance to join a Fortune 100 healthcare company and gain valuable experience in one of the fastest-growing industries.

We're hiring Customer Service Quality Review Specialists to ensure that customer interactions meet the highest standards of care and compliance. If you enjoy providing feedback, analyzing trends, and helping teams grow, this is the ideal opportunity for you.

Key Responsibilities - Customer Service Quality Review Specialist

What You'll Do:

As a Quality Review Specialist, you’ll be the voice of excellence in our customer service department by:

• Reviewing and scoring recorded customer service calls to ensure accuracy, empathy, and compliance with company policies
• Identifying performance trends across teams and offering actionable insights to leadership
• Providing clear, constructive feedback to agents to help them grow and succeed
• Participating in quality-focused projects that improve overall customer experience
• Staying up to date on policy changes and maintaining expert-level understanding of service standards

Required Skills and Knowledge- Customer Service Quality Review Specialist

What We're Looking For:

We’re seeking individuals who bring a strong combination of technical skills and people skills, including:

• Proficiency with Microsoft Office Suite (especially Excel, Word, and Outlook)
• Ability to navigate multiple systems and screens at once
• Strong communication and interpersonal skills
• Meticulous attention to detail and excellent organizational habits
• Ability to prioritize tasks and meet deadlines in a fast-paced remote environment

Education and Experience - Customer Service Quality Review Specialist

What you will bring to the table:

• High School diploma or equivalent

Preferred Experience:

• 1–2 years in a customer service role
• Prior experience in call quality review, adverse event reporting, or quality control processes

Benefits and Pay - Customer Service Quality Review Specialist

Why You’ll Love This Role:

• 100% Remote – Work from anywhere within the U.S.
• Competitive Pay – $20/hour starting rate
• Work-Life Balance – Monday through Friday schedule (7 AM–8 PM CST hours)
• Career Growth – Opportunity to gain experience with a healthcare leader and grow into more advanced roles
• Great Benefits – Medical, dental reimbursement, life insurance, and more

Get Your Foot in the Door:

Through our partnership with a leading healthcare company, InnoSource is offering you a gateway to build a meaningful career in an essential industry. Whether you're looking to grow in customer service, healthcare, or quality assurance, this role gives you the platform to thrive.

Apply today and take the next step in your remote career with a company that values excellence, rewards growth, and supports your success.

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

If offered a position, we will run a criminal background check, drug screen, employment and education verification in accordance with all applicable laws.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran