Endpoint Support Specialist

Endpoint Support Specialist

Focus: Microsoft Intune & VMware Workspace ONE
Location: Memphis, TN
Job Type: Full-Time | Pay: Starting at $22/hour

Job Overview

We are seeking a skilled Endpoint Support Specialist to join our IT team. This role is responsible for managing and supporting mobile and desktop devices using Microsoft Intune and VMware Workspace ONE. The ideal candidate will have a strong background in endpoint management, scripting, and IT security compliance.

Key Responsibilities - Endpoint Support Specialist

Device and Application Management

• Configure, deploy, and manage Windows, macOS, iOS, and Android devices.
• Package and deploy applications and updates using Intune and Workspace ONE.
• Manage the full device lifecycle: onboarding, compliance, and retirement.

Security and Compliance

• Implement and enforce device compliance policies and conditional access.
• Ensure endpoint security through encryption, antivirus, and OS compliance.
• Integrate with Apple DEP, Samsung Knox, and Google Zero-Touch for provisioning.

Monitoring and Troubleshooting

• Monitor device health and performance using dashboards and reports.
• Troubleshoot MDM, enrollment, app deployment, and compliance issues.
• Generate reports for audits and operational KPIs.

Automation and Scripting

• Develop and maintain PowerShell scripts to automate IT tasks.
• Use scripting and automation tools to streamline deployments and integrations.

Collaboration and Support

• Work with IT teams including Security, Service Desk, and HR to align endpoint strategies.
• Provide Tier 2/3 support for device setup and application issues.
• Document standard operating procedures and contribute to internal knowledge bases.

Required Skills and Knowledge- Endpoint Support Specialist

• Excellent problem-solving skills and attention to detail
• Ability to work independently and as part of a team
• Strong verbal and written communication
• Excellent troubleshooting and analytical skills
• Ability to work independently and in a team-oriented environment
• Expertise in MDM, MAM, and endpoint configuration policies
• Strong scripting skills (PowerShell is essential; Bash/Shell is a plus)
• Familiarity with GPOs, Active Directory, and Azure AD
• Integration experience with Apple Business Manager, Google Play EMM, and Knox Mobile Enrollment
• Working knowledge of cloud platforms (Azure, AWS, GCP) is a plus

Education and Experience - Endpoint Support Specialist

• 4–6+ years of experience in IT infrastructure or endpoint management
• Hands-on experience with Microsoft Intune and VMware Workspace ONE
• Strong scripting skills (PowerShell required; Bash/Shell a plus)
• Familiarity with Active Directory, Azure AD, and Group Policy Objects (GPOs)
• Experience with Apple Business Manager, Google Play EMM, and Knox Mobile Enrollment
• Working knowledge of cloud platforms such as Azure, AWS, or GCP is a plus

Preferred certifications:

• Microsoft Certified: Endpoint Administrator Associate or Azure Administrator
• VMware Certified Professional – Digital Workspace (VCP-DW)

Education:

• High school diploma or GED required
• Technical certifications or relevant coursework preferred

Benefits and Pay - Endpoint Support Specialist

• Starting pay: $22/hour
• Schedule: Monday–Friday, 9 AM to 5 PM
• Healthcare coverage and 50% dental reimbursement
• Free $25,000 life insurance policy
• Paid time off, sick leave, and paid holidays
• 401(k) eligibility after one year of employment
• Tuition reimbursement after one year of employment

Why Apply?

This is a great opportunity to join a collaborative IT team and work with modern endpoint management technologies. If you're looking to grow your career in a dynamic environment where your skills make a real impact, we encourage you to apply today.

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

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