Tech Care

Tech Care

The position involves working the Tech Care desk where users will bring their equipment for troubleshooting and assistance. When not at the Tech Care desk itself, monitoring the ticket queue for the Pittsburgh Corporate Building to reach out and assist users who are unable to go to the Tech Care desk in person with the device in question. 

This is a hand-on, customer facing position that is on-site 5 days a week.

Key Responsibilities - Tech Care

• Hardware Support
• Supported Devices include Windows Desktops and Laptops, some Macintosh Laptops (very few are in use so this is rare), Android and iOS Cell Phones, Android and iOS Tablets, smaller Desktop Printers.
• Troubleshooting and diagnosing hardware issues with equipment.
• Performing Warranty Calls with the equipment manufacturer where applicable.
• If a Warranty Call is not possible, configuring and providing a replacement.
• Printer Support on the Computer side
• Canon network printers
• Small desktop printers
• Install drivers and verify that the computer can print.
• Software
• Troubleshooting, Installing and Reinstalling of software using the Company Portal.
• Microsoft Office Product (Word, Excel, Outlook) troubleshooting and installation.
• Microsoft Teams Installation and troubleshooting.
• FedEx Specific Software
• Networking
• Checking connections and verifying if a Data Port or computer hardware is the cause of an issue.
• Referral of issue to the Network Operations Center if the issue is related to the Data Port or wiring.
• Driving troubleshooting and reinstallation.
• Use of Ticketing System
• While at Tech Care desk opening and completing of tickets for users who arrive.
• If an issue is something that is handled by another Department (IE: Data Port issues being handled by the N.O.C.), routing the ticket to the appropriate box to have the issue addressed.
• Keeping detailed notes of steps taken for the issue inside of the ticket in case someone else has to work the issue either because of determining it is handled by a different department or being out of the office and the user following up.

Required Skills and Knowledge- Tech Care

• Previous IT experience 
• Ability to lift or move fifty (50) pounds occasionally (i.e., printers)
• Ability to sit / stand for long periods
• Strong problem-solving skills

Education and Experience - Tech Care

• High school diploma or GED equivalent, required 
• One (1) year of relevant IT / computer experience, preferred but not required

Benefits and Pay - Tech Care

• $17.00 an hour starting pay
• Daytime schedule 
• We offer healthcare, a 50% dental reimbursement program, and free $25,000 life insurance policy
  • PTO, paid sick time, and paid holidays
  • Eligibility for tuition reimbursement (can be used toward certifications or degrees) and our 401k retirement plan after one (1) year of employment

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

If offered a position, we will run a criminal background check, drug screen, employment and education verification in accordance with all applicable laws.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran