Point of Sale Help Desk Support

Point of Sale Help Desk Support

• Serve as a single point of contact via inbound calls from customers for any questions arising from the use of Goodyear's Point of Sale Software and Hardware issues for ~600 stores.  HP Service Center and ServiceNow is used to track all calls and tickets.

  Support Hours: Must be able to support between the hours of 8AM- 6PM (Monday - Friday)

• Answer phones, monitor email and chats from Level 1 agents 

• Assist Retail in making any Point of Sale maintenance changes to the program 

• Assist Kronos Support in their testing with various Point of Sale docs 

• Update the PEDS servers 

• Assist with Credit Card issues, updates and installation assistance on new Credit Card Machines 

• Assist with AR issues that the Point of Sale team can't support

• Correcting the failed DR documents from VOL through SAP 
• Setup outside Vendors for web ordering 

• Troubleshoot Web Server errors 

• Assist and work with Ecommerce on failure issues 

• Assist Retail stores with billing errors 

Required Skills and Knowledge- Point of Sale Help Desk Support

Accurate / Average typing skills

Previous Help Desk experience is preferred

Point of Sale (POS) experience is a plus

Good Customer Service / interpersonal skills

Ability to problem solve for end result resolution

Education and Experience - Point of Sale Help Desk Support

Associates or Bachelors degree in Information Technology or Computer Science is preferred (not required)

High School Diploma or GED required

Benefits and Pay - Point of Sale Help Desk Support

Medical Benefits, Vision, Dental Reimbursement, Paid Time Off, Holiday Pay, and 401k + Match

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

As part of our hiring process, InnoSource may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required.

Help Desk, Point of Sale

Help Desk Support, Hardware, Software, Network Troubleshooting

Support, Hardware, Software, Network Troubleshooting

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran