Hardware Returns Technician

Hardware Returns Technician

Are you interested in a full-time career with a Fortune 100 award-winning company? 

Key Responsibilities - Hardware Returns Technician

• • Approving hardware return requests.
    • Investigate and verify contact information and correct serial numbers are in the database for corporate and field sites.
    • Follow up email and phone calls to verify information and track inbound packages
    • Initiate and maintain contact with users regarding timeliness of returns.
    • Create hardware returns for field sites as requested.
    • Collaborate with management and technicians to initiate best practices for project orders and refresh initiatives.
  • Reviewing and approving change requests
    • Verify record change requests (contact info, Network info, etc.) are accurate and valid
  • Prepare and present weekly report to EUS Asset Management Team
    • Track weekly and monthly hardware returns trends and make recommendations to efficiently reduce amount of open hardware returns.
    • Assist in compiling list of assets to be decommissioned.

Required Skills and Knowledge- Hardware Returns Technician

• Previous IT experience, preferred
• Ability to lift or move fifty (50) pounds occasionally (i.e., printers)
• Ability to sit / stand for long periods
• Strong problem-solving skills

Education and Experience - Hardware Returns Technician

• High school diploma or GED equivalent, required 
• One (1) year of relevant IT / computer experience, preferred but not required

Benefits and Pay - Hardware Returns Technician

• Daytime schedule (8 AM to 4 PM)
  • Monday through Friday
• We offer healthcare, a 50% dental reimbursement program, and free $25,000 life insurance policy
  • PTO, paid sick time, and paid holidays
  • Eligibility for tuition reimbursement (can be used toward certifications or degrees) and our 401k retirement plan after one (1) year of employment

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

As part of our hiring process, InnoSource may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran