ACA Specialist

ACA Specialist

JOB SUMMARY:

The ACA Specialist will work with the ACA Manager and ACA team to ensure all
accessorial requests are reviewed and paid, along with sorting the ACA mailbox, researching
requests, and providing a resolution to the requests in a timely manner.

Key Responsibilities - ACA Specialist

ESSENTIAL DUTIES:

• Review incoming e-mails to the ACA mailbox and sort them into the appropriate folder.
• Review each accessorial request to ensure that they were received within 24 hours of the
  load being delivered.
• Review each accessorial request to ensure the correct paperwork is received.
• Utilizing McLeod and the paperwork received, verify the request is valid for processing.
• Communicate with Account Managers for approval as needed.
• Enter information onto spreadsheets and/or customer websites as needed per customer
  requirements.
• Communicate accessorial request denials to carriers.
• Monitor Teams channels for ACA inquiries and requests from Account Managers.
• Review the Pay Status Call Sheet to resolve carrier inquiries.
• Build and maintain positive relationships with carriers, customers, and Account Managers.
• Answer all calls coming into the ACA Department and handle them accordingly.
• Reach out to carriers for paperwork when needed.
• Send Rate Cons to carriers when requested.
• Other duties as assigned.

Required Skills and Knowledge- ACA Specialist

KNOWLEDGE, SKILLS, AND ABILITIES

• Customer Service-related talents.
• Constructive problem solver.
• Willing to learn a lot very fast.
• Ability to remain calm under sometimes stressful situations.
• Ability to adapt quickly to different situations and multi-task.
• Proficient in Microsoft Office Suite.
• Demonstrated leadership skills, with the ability to effectively communicate and collaborate
  with cross-functional teams.
• Attention to detail, with a focus on accuracy and compliance in a fast-paced, dynamic
  environment.

PROFESSIONAL

• Ability to adapt and work in a fast-paced environment by remaining flexible and handling
  change with ease.
• Build and foster an environment of teamwork, integrity, and leadership.
• Communicate, written and verbal, in a manner that is respectful, professional, and polite.
• Demonstrate efficient time management skills by being punctual and reliable.

WORK ENVIRONMENT

• The physical environment requires the employee to work in an open office setting with
  regulated temperatures, where many people are on the phone for long periods of time.

PHYSICAL DEMANDS

• Sitting at a desk, typing, looking at multiple computer screens, responding to
  inbound/outbound phone calls, emails, and instant messages throughout the day.
• Occasionally may need to bend, stand, or lift up to 10lbs.

Education and Experience - ACA Specialist

QUALIFICIATIONS

Education

• High School Diploma or GED is required.
• A bachelor’s degree and a minimum of 1 year of related experience
• An associate’s degree and a minimum of 2-3 years of related experience are preferred.
• Additional related training and certifications will be weighted on a case-by-case basis.

Experience

• Work experience in the transportation industry is a plus.
• In lieu of a degree, a minimum of 4-6 years of related experience is required.

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

As part of our hiring process, InnoSource may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran