Senior Data Analyst

Senior Data Analyst

JOB SUMMARY:  The Senior Data Analyst will be responsible for managing incoming requests for information and creating relevant and actionable reporting that can be used to produce measurable meaningful enhancements to processes as well as customer engagement metrics.  They will work with all departments across EASE Logistics to understand process and identify improvements that will reduce time and/or cost or enhance customer experience and engagement.

Key Responsibilities - Senior Data Analyst

ESSENTIAL DUTIES:

• Guides and educates best practices within the department in building dashboards.
• Influences others within the job area through explanation of facts, policies, and practices.
• Recommends process improvements for the area of responsibility.
• Develops dynamic, scalable, and effective dashboards including related KPIs/ metrics for visual analysis.
• Maintains data engineering specifications to ensure they are logical and accurate and meet internal objectives in online data visualization environments and platforms like Excel and PowerBI.
• Leads and participates in special projects and initiatives.
• Innovates and implements large-scale quality improvements to processes and/or systems by conducting data analyses and making recommendations, troubleshooting technical issues, and refining process around internal customer support.
• Analyzes existing dashboards and reports using performance tuning.
• Works with colleagues to identify opportunities for process improvements and assist in the implementation.
• Provides input for complex Data Science and Big Data Mining projects.
• Design, manage, and deliver analyses for all operational departments via complex workflows and statistical modeling.
• Collaborates with team members and communicates relevant information to leadership.
• Upholds the security and confidentiality of documents and data within the area of responsibility.
• Other duties as assigned.

Required Skills and Knowledge- Senior Data Analyst

KNOWLEDGE, SKILLS, AND ABILITIES

• Internally driven individual who consistently seeks out information, innovations, tools, and processes with personal and professional applications.
• Energetic, relentless, and thrives on hunting for improvement opportunities.
• Excellent communicator through phone and electronic communications.
• Professional demeanor and presence when meeting with prospects/customers.
• Constructive problem solver.
• Ability to remain calm under sometimes stressful situations.
• Ability to adapt quickly to different situations and multitask.
• Proficient in Microsoft Office Suite.
• Demonstrated leadership skills, with the ability to effectively communicate and collaborate with cross-functional teams.
• Attention to detail, with a focus on accuracy and compliance in a fast-paced, dynamic environment.

PROFESSIONAL

• Ability to adapt and work in a fast-paced environment.
• Build and foster an environment of teamwork, integrity, and leadership.
• Communicate, written and verbal, in a manner that is respectful, professional, and polite.
• Demonstrate efficient time management skills by being punctual and reliable.

WORK ENVIRONMENT

• The physical environment requires the employee to work in an open office setting with regulated temperatures, where many people are on the phone for long periods.

PHYSICAL DEMANDS

• Sitting or standing at a desk, typing, looking at multiple computer screens, and responding to inbound/outbound phone calls, emails, and instant messages throughout the day.
• Occasionally may need to bend, stand, or lift up to 10 lbs.

POSITION TYPE AND EXPECTED HOURS OF WORK

• This position is full-time. Employees typically work Monday-Friday, typical working hours (with an hour lunch), 40+ hours per week, as business demands.
• This role is expected to work outside of typical business hours as business needs dictate.

TRAVEL

• This position would require minimal to no travel. Employees may travel to work-related conferences, trainings, events, etc.  Employees may travel on occasion to take a new customer out to an event or dinner if the opportunity presents itself.

Education and Experience - Senior Data Analyst

EDUCATION

• High School Diploma or GED is required.

EXPERIENCE

• A minimum of 1 year of related experience (with Bachelor’s) required OR
• A minimum of 2 years of related experience (with Associate’s) required OR
• In lieu of a degree, a minimum of 4 years of related experience is required.
• Transportation industry a plus.

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

As part of our hiring process, InnoSource may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran