Senior Training Specialist

Senior Training Specialist

The Senior Training Specialist plays a key role in designing, delivering, and improving training programs to enhance performance across the Order Management organization. This role partners with leadership to create effective learning experiences, simplify complex processes, and support the development of associates through strong facilitation and instructional design expertise

Key Responsibilities - Senior Training Specialist

• Lead the development and continuous improvement of training materials, SOPs, and digital learning content to align with business needs.
• Manage onboarding and upskilling programs, delivering engaging training sessions (virtual and in-person) to support associate development.
• Act as a liaison with SMEs and support cross-functional initiatives, driving process improvements and change management efforts.
• Mentor Training Specialists and oversee LMS administration (Aspire), including content management, annual reviews, and optimization.
• Evaluate training effectiveness, report insights to leadership, and promote a culture of continuous learning across the team.

Required Skills and Knowledge- Senior Training Specialist

•  5+ years of advanced facilitation skills leading virtual and in-person training sessions
•  Extensive experience using engaging training techniques for maximum classroom participation.
• Strong technical skills in virtual training platforms such as TEAMS or Zoom.
• Ability to troubleshoot and support remote connectivity issues.
• 3+ years of program management experience with scheduling, promoting, conducting, and
  evaluating course content and delivery for optimal results.
• Strong instructional design capabilities, including creation of job aids, SOPs, and multimedia
  content.
• Proven project history using the ADDIE process.
•  Work with instructional design platforms such as Camtasia, Articulate, or Rise 360.
• Proficiency in LMS administration and content management.
• Excellent communication, interpersonal, and coaching skills.
• Analytical thinker with the ability to simplify and explain complex processes.
• Ability to work independently in a fast-paced environment. 

Education and Experience - Senior Training Specialist

• 3–5 years of experience in training or instructional design within a customer service or order
management environment.
• Experience mentoring or leading others, preferably in a training environment.
• Familiarity with performance metrics and quality assurance in a service-oriented department. 

Benefits and Pay - Senior Training Specialist

Compensation: $75,000 -$85,000

We offer a comprehensive benefits package to our full-time employees. 

This includes a variety of health and welfare benefits such as medical and prescription drug plans,
telemedicine (with medical plan), dental and vision plans, virtual physical therapy*, an employee assistance
program (EAP)*, and voluntary accident, critical illness, and hospital indemnification programs. 

Our financial benefits encompass a retirement 401k program with company match, an employee stock
purchase plan (voluntary), financial wellness planning*, paid parental leave*, flexible spending accounts
(FSA) for child care and health care, short-term and long-term disability*, basic life insurance, accidental
death and dismemberment (AD&D)*, adoption financial reimbursement*, tuition reimbursement*, voluntary
life insurance (for employees, spouses, and children), and voluntary identity theft and fraud protection.
Benefits marked with an asterisk (*) are 100% paid by ADS.

Why Join ADS? 

• Growth Opportunities & Global Presence: With a global network of over 60 manufacturing plants
  and 30 distribution centers, ADS offers extensive opportunities for career growth and development in
  various locations around the world.
• Inclusive and Creative Work Culture: ADS fosters a culture where creativity and bold ideas are
  celebrated, and no idea is off limits. Our inclusive environment encourages innovation and
  collaboration.
• Innovative & Sustainability Focused: ADS is a leader in innovative, environmentally friendly
  stormwater management solutions and the largest plastic recycling company in North America,
  diverting over 500 million pounds of plastic from landfills annually. We are committed to sustainability
  and creating a more circular economy. Our Reason is Water.
•  Learn more: https://www.adspipe.com/

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

As part of our hiring process, InnoSource may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran