Credit Resolution Specialist

Credit Resolution Specialist

The CRS provides solution-based service to customers by researching and resolving credit-related issues, processing credit requests, and acting as a key liaison between customers, plants, CSRs, and internal teams

Key Responsibilities - Credit Resolution Specialist

• Enter and process all valid credit requests received from Plants, CSRs, and Sales teams
• Issue credits in Oracle for customers, sales, plant personnel, and CSRs as required 
• Research and follow up on all issued credits by running open order reports, tracking down responses, obtaining appropriate approvals, and validating credit necessity 
• Coordinate with plants and yards across the territory to ensure credits are issued in a timely manner; monitor open order reports and follow up on aging RMAs 
• Assist CSRs with credit-related inquiries as needed 
• Report any potential policy violations or misconduct to the Customer Service Manager 
• Identify process issues and recommend improvements to credit processing workflows 
• Back up the Deduction Specialist in credit entry as needed 
•  

Required Skills and Knowledge- Credit Resolution Specialist

Core Systems Knowledge: 

• Oracle 
• Salesforce
• Esker
• Microsoft Office Suite 

Specialized Skills:

• Accounting / Finance knowledge 
• High degree of accuracy and attention to detail 
• Negotiation Skills 
• Strong analytical and research capabilites 

Education and Experience - Credit Resolution Specialist

• High School Diploma / GED required 
• Some college coursework in Accounting or Finance preferred; equivalent experience in a related field accepted in lieu of formal education
• 2+ years of prior customer service or similar experience required 
• Prior experience with Oracle and Microsoft Office strongly preferred 
• Experience in credit resolution, billing, or accounts receivable is a plus 

Benefits and Pay - Credit Resolution Specialist

Compensation: $19.25 / hour 

Benefits:

• Medical and Vision plan 
• Dental Re-imbursement plan
• PTO 
• Paid Holidays 

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

As part of our hiring process, InnoSource may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required.

By “Submitting” this application/form you are opting-in/signing up for texts, you consent to receive communication via text messages from InnoSource, Inc. at the number provided, including messages sent by an auto dialer. Message and data rates may apply. Message frequency varies. Privacy Policy and Terms.

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran