Patient Care Representative / Customer Service Representative

Patient Care Representative / Customer Service Representative

If you are a dedicated and compassionate individual eager to make a meaningful
contribution to patient care, we encourage you to apply for the Customer Service
Representative role in our thriving call center. Join our team and contribute to improving
healthcare experiences for our patients.

Key Responsibilities - Patient Care Representative / Customer Service Representative

● Call Handling: Professionally and empathetically respond to incoming customer
calls, emails, or chats, offering accurate information and effectively resolving queries.
Average daily call goal of 75+.
● Issue Triage: Identify the nature of customer issues and direct them to the
appropriate internal teams for resolution, as needed.
● Feedback Collection: Gather valuable patient feedback and technical issues,
forwarding this information to our account management, partner pharmacy, and
product teams to facilitate continuous improvement.
● Problem Solving: Understand patients' needs, clarify information, conduct research,
and present solutions or alternatives to ensure their satisfaction.
● Customer Engagement: Go above and beyond to engage with patients, foster
enduring relationships, and cultivate positive experiences.
● Documentation: Maintain detailed and comprehensive records of all customer
interactions for future reference.

Required Skills and Knowledge- Patient Care Representative / Customer Service Representative

● Track record of excelling in a call center environment with outstanding performance
metrics.
● Strong problem-solving skills with an emphasis on process improvement.
● Preferred Pharmacy Technician certification; support provided for obtaining this
certification

Education and Experience - Patient Care Representative / Customer Service Representative

● High School Diploma or equivalent
● Previous experience in customer support, service, or success roles, preferably within
healthcare and/or high-growth startups (minimum 2 years). 

Benefits and Pay - Patient Care Representative / Customer Service Representative

● A highly rewarding position addressing real-world challenges for individuals relying
on affordable medication access.
● Generous vacation package.
● Comprehensive healthcare benefits offered by Gifthealth.
● Option for hybrid work is available for Full-Time employees once specific metrics are
accomplished.

$18-20/hour based on experience!

#ENGTP

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

As part of our hiring process, InnoSource may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran