Commercial Invoice Support Specialist

Commercial Invoice Support Specialist

The Commercial Invoice Support role is responsible for supporting the end-to-end invoicing and payment processes for national and commercial account customers. This position serves as a liaison between internal commercial teams, customers, and third-party invoicing platforms such as Ariba and other procurement/payment systems. The role focuses on invoice accuracy, issue resolution, account support, and ensuring timely billing and payment processing for high-volume commercial accounts.

This position requires strong attention to detail, customer service skills, and the ability to manage multiple accounts and systems in a fast-paced environment.

Key Responsibilities - Commercial Invoice Support Specialist

• Process and support commercial customer invoicing activities across multiple national accounts.
• Manage invoice submission through customer procurement and payment platforms such as Ariba, Coupa, or related systems.
• Monitor invoice status, payment approvals, disputes, and rejections to ensure timely resolution.
• Research and resolve invoice discrepancies, billing issues, and payment delays.
• Coordinate with internal teams including Sales, Customer Service, Credit, Accounts Receivable, and Operations to resolve customer concerns.
• Maintain accurate customer account documentation and invoicing records.
• Support onboarding of new commercial customer billing requirements and processes.
• Ensure compliance with customer invoicing standards and contractual requirements.
• Track invoice volumes, workflows, and service metrics to support operational planning.
• Communicate professionally with customers regarding invoice submissions, payment statuses, and issue resolution.
• Identify process improvement opportunities to increase efficiency and reduce billing errors.
• Support special projects and additional administrative functions as assigned.

Required Skills and Knowledge- Commercial Invoice Support Specialist

• Experience working with procurement/invoicing platforms such as Ariba, Coupa, SAP, Oracle, or Salesforce preferred.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and meet deadlines in a high-volume environment.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Ability to work independently and collaboratively within a team environment

Education and Experience - Commercial Invoice Support Specialist

• High School diploma or GED required
• 2+ years of experience in customer service, invoicing, billing support, AR, or administrative support preferred
• Experience supporting national or commercial accounts.
• Understanding of invoice-to-cash or order-to-cash processes.
• Experience handling customer payment disputes and issue resolution.
• Familiarity with reporting and workflow tracking tools.

Benefits and Pay - Commercial Invoice Support Specialist

Medical Benefits, PTO, Holiday Pay, 401k + Match

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

As part of our hiring process, InnoSource may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required.

invoicing, billing, AP, AR, customer service

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