Pharmacy Technician- Patient Care Representative

Pharmacy Technician- Patient Care Representative

We are seeking a dedicated, compassionate, and customer-focused Certified Pharmacy Technician to join our remote Pharmacy Support Call Center Team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service to patients, providers, and pharmacy partners. You will serve as a critical point of contact, ensuring smooth communication and problem resolution across multiple channels. 

Key Responsibilities - Pharmacy Technician- Patient Care Representative

• Answer inbound calls from patients, providers, and pharmacy partners with professionalism and empathy. Handle high-volume call center operations while maintaining service quality and accuracy. 
• Take verbal prescriptions from providers and ensure proper documentation in accordance with state regulations.
• Transfer calls related to clinical questions or counseling needs to remote pharmacists.
• Accurately process prescriptions and input patient data into the pharmacy system.
• Make outbound calls to prescribers for clarifications, refill requests, and medication verifications.
• Troubleshoot patient issues related to orders, insurance, or delivery, escalating when needed.
• Maintain accurate and confidential patient records, including address, allergies, and prescription history.
• Respond to emails and chat inquiries as needed, ensuring a prompt and thorough resolution.
• Collaborate closely with internal pharmacy operations, the pharmacist team, and external fulfillment partners.
• Adhere to all pharmacy laws, regulations, and compliance requirements.
• Contribute to continuous improvement by identifying call trends and suggesting workflow optimizations.
• Attend training sessions to stay current on pharmacy practices and customer service techniques. 

Required Skills and Knowledge- Pharmacy Technician- Patient Care Representative

• High School Diploma or equivalent
• Certified Pharmacy Technician (CPhT) – Required - Must be Certified by the Ohio Board of Pharmacy, in Ohio.  

Education and Experience - Pharmacy Technician- Patient Care Representative

• 2+ years of experience in a call center, pharmacy, or customer support role (healthcare/pharmacy preferred) 
• Comfortable handling a high volume of calls and multitasking in a fast-paced environment
• Strong communication, empathy, and de-escalation skills
• Ability to work independently and stay organized while working remotely
• Detail-oriented with excellent problem-solving and critical thinking skills
• Adaptable to take on additional responsibilities as the role evolves 

Benefits and Pay - Pharmacy Technician- Patient Care Representative

• $21.47 - $25.25/ hour
• Shifts: Monday - Friday -  9am-5pm or 10am-6pm 
• Benefits Eligible

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

As part of our hiring process, InnoSource may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran