IT Desktop Support

IT Desktop Support

Mon-Fri- 7:30-4:30

Are you interested in a full-time career with a Fortune 100 award-winning company?

We are currently seeking a motivated and focused individual in Memphis, TN! You will be part of a team using your experience to provide desktop tech support to other team members. Regular day shift hours and great benefits.

Key Responsibilities - IT Desktop Support

Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software

• Installing Printer drivers, IP Printing/Cloud Printing
• OneDrive Setup and migrations w/ OneNote Cloud Sharing
• Attempt Data Recovery on failed systems
• Troubleshoot Encryption issues
• Troubleshoot Password issues
• MacOS troubleshooting, applying OS updates, encryption, and Office for Mac 2016 for employees using iPlanet and O365
• Mac LAN / WAN connectivity troubleshooting Network Troubleshooting task
• Diagnose cabling issues
• Network port connectivity verifications
• Locating rogue networking devices
• Networking component swapouts (Router, Switch, WAP)

• High school diploma or GED equivalent – required.

Required Skills and Knowledge- IT Desktop Support

• Ability to utilize NetDB to perform port assignments
• Customer Communication Skills
• Ability to maintain composure with challenging customers
• Able to direct customers to correct support groups
• Time and resource management
• Workload Prioritization

Education and Experience - IT Desktop Support

Education

• High School Diploma or GED

Benefits and Pay - IT Desktop Support

• Starting pay: $25.00 per hour
• Schedule: Daytime (7:30 AM – 4:30 PM), Monday‑Friday
• Benefits: comprehensive healthcare, 50 % dental reimbursement, and $25,000 life‑insurance coverage provided at no cost to the employee

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran