Technical Care Specialist

Technical Care Specialist

Are you interested in a full-time career with a Fortune 100 award-winning company? 

As a Tech Care Technician, the primary focus is technical support in a walk-up desk environment. Users with issues will be able to bring their devices to the desk for assistance with technical support issues ranging from Hardware and Software to Hardwired and Wireless Networking. In addition to this, Technicians cover a ticket queue for users in the building who had called into the Help Desk line for issues where the equipment may not be able to be brought down to the Tech Care Desk.

Key Responsibilities - Technical Care Specialist

• Provide walk‑up technical support to end users
• Manage the ticketing queue for on‑site users

Required Skills and Knowledge- Technical Care Specialist

• Previous IT experience (preferred)
• Ability to remain seated or standing for extended periods
• Strong problem‑solving skills

Education and Experience - Technical Care Specialist

• High school diploma or GED equivalent (required).
• At least one year of relevant IT/computer experience (preferred).

Benefits and Pay - Technical Care Specialist

• $18 per hour starting pay
• Daytime schedule
  • Monday through Friday
  • 8 AM to 4 PM
• Benefits include:
  • Healthcare coverage
  • 50% dental reimbursement
  • A $25,000 life‑insurance policy at no cost
  • Paid time off (PTO), paid sick leave, and paid holidays
  • Tuition reimbursement (usable for certifications or degrees)
  • 401(k) retirement plan eligibility after one (1) year of employment

Keywords

• Tech Care
• Legal PC Support
• On-site Technical Support
• IT Support Specialist
• Help Desk
• PC Support

Meta Description

The on-site Tech Care role supports legal PC systems and requires work authorization; remote work is not available.

Location Terms

On-site

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran