Customer Service Representative

Customer Service Representative

Ready to Launch Your Career in Financial Services?

Do you love helping people, solving problems, and making a positive impact? Are you looking for an opportunity to grow your career in the financial services industry?

We’re looking for a motivated, customer-focused Customer Service Representative to join a team at a financial institution that values diversity, inclusion, collaboration, and employee recognition!

This is an excellent opportunity to build your skills, gain valuable industry experience, and make a difference in customers’ everyday banking experiences. With paid training and a supportive team environment, you’ll have the tools you need to succeed!

Key Responsibilities - Customer Service Representative

What You’ll Do

• Be the voice of the customer experience: Handle inbound calls related to general banking products, account information, and online banking.
• Build meaningful connections: Deliver exceptional customer service while establishing trust and positive relationships with customers.
• Make an impact: Research customer concerns, resolve complaints and disputes, and provide timely, professional solutions.
• Work toward success: Collaborate with your team and work independently to meet and exceed performance goals, including call handling, availability, service quality, and customer satisfaction.
• Put your problem-solving skills to work: Navigate resources and multiple systems to find answers and create a smooth customer experience.

Position Details

• Location: On-site in Hamilton, Ohio.
• Schedule: Monday–Friday, 8:00 AM–5:00 PM, with a rotating Saturday.

Required Skills and Knowledge- Customer Service Representative

What We’re Looking For

• Strong verbal and written communication skills.
• Confidence navigating multiple computer systems and working with dual monitors.
• Excellent problem-solving skills and the ability to de-escalate challenging customer interactions.
• A dependable, reliable, and professional approach to work.
• A customer-first mindset and a desire to learn and grow.
• Previous call center and/or banking experience is a plus!

Education and Experience - Customer Service Representative

Qualifications

• At least 1 year of customer service experience required.
• Previous call center experience preferred.
• High school diploma or GED required.

Benefits and Pay - Customer Service Representative

What’s in It for You?

• Competitive pay: $19.50 per hour.
• Comprehensive benefits: Medical, dental, and life insurance.
• Paid training: Get the knowledge, tools, and support you need to feel confident in your role.
• A positive workplace culture: Join an environment that values diversity, inclusion, teamwork, and employee recognition.
• Career-building experience: Develop transferable skills and gain valuable experience in the financial services industry.

Ready to Take the Next Step?

If you’re passionate about helping people, enjoy finding solutions, and are excited to grow your career in financial services, we’d love to hear from you! Take the next step toward an opportunity where your customer service skills can make a real difference.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran