Business Service Center Advocate

Business Service Center Advocate

Ready to Build Your Career in Banking and Business Services?

Do you enjoy helping people, solving problems, and making a difference in customers’ everyday experiences? Are you seeking an opportunity to grow your career in the banking industry while developing valuable skills in business and treasury‑management services?

We are seeking a motivated, customer‑focused Business Service Center Advocate to join a team dedicated to delivering excellent customer service. This role offers the chance to support business clients, collaborate with internal banking partners, and gain hands‑on experience with a wide range of financial products and services.

If you are a strong communicator who enjoys troubleshooting, learning new systems, and providing exceptional service, this position could be the perfect next step in your career.

Key Responsibilities - Business Service Center Advocate

What You’ll Do

• Serve as a trusted resource: Respond to inquiries from business clients, Treasury Management clients, and internal banking partners about bank products and services.
• Deliver exceptional customer service: Handle incoming calls, answer questions, resolve concerns, and educate clients on system capabilities, creating a positive customer experience.
• Apply problem‑solving skills: Research accounts, troubleshoot issues of varying complexity, and use available resources to provide timely, effective solutions.
• Take ownership: Manage customer issues from start to finish, ensuring concerns are addressed and follow‑up is completed.
• Support business‑banking solutions: Assist with Treasury Management products and services, including Commercial Online Banking, Lock Box Services, Cash Vault, Remote Deposit Capture, Positive Pay, Wires, and ACH Origination.
• Stay informed: Keep up‑to‑date with department products, services, policies, and procedures to provide accurate and reliable support.
• Recognize when to collaborate: Escalate requests that require additional expertise or assistance in line with department guidelines.
• Contribute to team success: Perform additional support functions assigned by leadership and work independently to help achieve departmental goals.

What We’re Looking For

• Demonstrated strong customer‑service and communication skills, with the ability to interact professionally with business clients and internal team members.
• Proficiency with basic computer applications, including Microsoft Word and Excel.
• Strong problem‑solving abilities and experience researching account information to resolve customer concerns.
• Ability to quickly learn banking products, services, systems, policies, and procedures.
• Self‑motivated and dependable, capable of working independently and taking ownership of assigned responsibilities.
• Excellent organizational skills with keen attention to detail.
• A customer‑first mindset and a commitment to delivering exceptional service.
• Ability to manage incoming calls and prioritize tasks in a fast‑paced environment.

Education and Experience - Business Service Center Advocate

Qualifications

• Customer Service: 1–3 years of experience (required).
• Deposit Operations or Cash Management: 1–3 years of experience (preferred).
• Education: Bachelor’s degree (preferred) as an alternative to Deposit Operations or Cash Management experience.
• Banking: Prior banking experience (preferred).
• Administrative: Clerical or data entry experience (preferred).

Benefits and Pay - Business Service Center Advocate

What’s in It for You?

• Competitive compensation: $19.50 per hour.
• Valuable industry experience: Gain knowledge of banking operations, Treasury Management, and business financial services.
• Career development: Strengthen customer‑service, technical troubleshooting, and problem‑solving skills.
• Meaningful customer interactions: Assist business clients in navigating banking products and resolving key account‑related issues.
• Collaborative work environment: Partner with Treasury Management Officers, branch staff, and other banking professionals to deliver effective solutions.
• Professional growth: Build transferable skills that support a long‑term career in banking and financial services.

Ready to Take the Next Step?

If you’re passionate about helping customers, enjoy solving problems, and want to expand your knowledge of banking and business services, we’d love to hear from you.

Join a team where customer delight is the goal and your commitment to exceptional service makes a difference. Take the next step toward becoming a Business Service Center Advocate and building your future in financial services.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran