IT Badge Support Specialist

IT Badge Support Specialist

About the Role

We are looking for a professional to:

• Support daily badge operations.
• Assist with ticket resolution.
• Provide Level‑1 application support.
• Help employees with the badge submission process.
• Troubleshoot badge‑related issues.
• Manage badge printing and shipping.

Key Responsibilities - IT Badge Support Specialist

Job Responsibilities

• Monitor, review, and resolve incoming badge‑related tickets and email requests.
• Assist in troubleshooting badge issues and escalating more complex problems as needed.
• Work with the Application Lead to provide Level 1 application support.
• Respond to email inquiries and provide updates on open tickets and requests.
• Guide employees through photo capture and badge submission processes.
• Export badge photos and deliver them to field teams upon request.
• Use the Production Center application to print and process ID badges.
• Troubleshoot badge printer issues and provide basic technical support.
• Review badge photos to ensure they meet FedEx standards.
• Prepare badges and related supplies for shipment to various facilities.
• Maintain and update the shipping‑address database.
• Escalate tickets that require additional support within 24 hours and document next steps.
• Support second‑shift badge printing and shipping operations.
• Provide general assistance to the Badge Office Manager and perform other daily tasks as needed.

Required Skills and Knowledge- IT Badge Support Specialist

Technical Skills

• Proficient with Microsoft Outlook, Excel, and other business applications.
• Capable of learning and navigating badge‑production and ticket‑management systems.
• Skilled in basic troubleshooting of badge printers, software issues, and common badge‑processing problems.
• Able to enter, update, verify, and maintain accurate information in databases.
• Able to export, organize, and distribute digital photographs and other electronic files.
• Able to follow established procedures for badge production, photo standards, and shipping.

Education and Experience - IT Badge Support Specialist

Education and Experience

• High school diploma or GED (required).
• 1–2 years of experience in administrative support, customer service, data entry, production operations, or technical support (preferred).
• Experience with computer applications, ticketing systems, databases, or production software (preferred).
• Experience with ID badge systems, badge printers, photo‑identification processes, or shipping operations (a plus).
• Equivalent combinations of education and relevant experience will be considered.

Benefits and Pay - IT Badge Support Specialist

• Starting pay: $22 per hour
• Schedule: Monday through Friday, 8 AM – 5 PM (daylight hours)
• Benefits: health care, dental reimbursement up to 50%, and a complimentary $25,000 life‑insurance policy
• Paid time off: PTO, paid sick leave, and paid holidays
• Additional perks: tuition reimbursement (usable for certifications or degrees) and eligibility for the 401(k) retirement plan after one (1) year of employment

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

As part of our hiring process, InnoSource may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran

Keywords

• IT Badge Support Specialist
• Badge Support
• Access Control
• Technical Support
• Hourly IT Support
• On‑Site Support

Meta Description

IT Badge Support Specialist role offering on‑site support at $22 per hour.

Location Terms

• On‑Site

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran