Customer Service Associate

Job Description - Customer Service Associate

Are you looking for a long-term career with a competitive salary and great benefits? Are you passionate about people and delivering an exceptional customer experience? This position is the right fit for you! Apply today and get your career started as a Customer Service Associate with the nation’s largest non-bank mortgage lender. You'll enjoy an amazing work culture that's located conveniently in Longview, TX.

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Key Responsibilities - Customer Service Associate

  • Building strong relationships and connecting with your customers
  • Answering in-bound phone calls from customers in regards to mortgage servicing
  • Assisting customers with payments, due date changes, and other loan maintenance
  • Conducting follow-up calls to examine and ensure a resolution
  • Remaining knowledgeable about home loan options, continuing education, and keeping customers well-informed
  • Celebrating success, enjoying your work, and collaborating in a professional environment

Required Skills and Knowledge - Customer Service Associate

  • 1 + years of solid customer service experience
  • Retail/Serving is a plus
  • No call center experience required
  • A genuine ability to connect with customers and build strong relationships
  • Availability to work any 8 hour shift within hours of operation
  • Monday – Friday 7:00am – 8:00pm
  • Saturday 8:00am – 12:00pm (once every 3-4 weeks on rotation)

Education and Experience - Customer Service Associate

  • High School Diploma or equivalent

Benefits and Pay - Customer Service Associate

  • Salary: $13.51/hr
  • Uncapped monthly bonuses based on customer service
  • 10 weeks of 1st shift paid training (paid at the same rate)
  • Medical, dental, and life insurance, PTO, holiday pay, 401K and tuition reimbursement
  • Complimentary coffee and tea for all team-members

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran

Job Snapshot

Base Pay
Not Specified
Other Pay
Employment Type
Job Type
See Requirements
- years

Company Overview

InnoSource, Inc.

InnoSource, a leader in contact and data center recruiting, is headquartered in Columbus, Ohio with a geographic scope of the United States, placing top candidates into rewarding careers. We focus on contract staffing and on-site outsourcing for entire business functions.

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Contact Information

Longview, TX
InnoSource Recruiting Team