Customer Account Partner - Hybrid - Hybrid Schedule (2 days in-office/week), M-F First Shift

Customer Account Partner

Unlock Your Potential in a Role That’s More Than Just a Job!

Are you looking for a position where you can thrive, grow, and make a real impact? Imagine being at the center of exciting business ventures, building meaningful relationships through account management, and having the flexibility to balance work and life. If you’re passionate about providing exceptional service, excel in data entry, and love the idea of helping businesses succeed, this is the perfect opportunity for you.

Join our client, a forward-thinking Fortune 500 company that’s transforming the chemical distribution industry. Here, your career matters. Whether you're experienced in order processing, a seasoned Customer Service Representative, or looking to grow your skills in account management, we are committed to your success and development. You’ll receive the tools, training, and support you need to reach your full potential.

Why You’ll Love This Role:

• Be a Key Player: In this role, you won’t just manage accounts — you’ll become a trusted partner through hands-on account management, helping businesses thrive by solving challenges and creating opportunities. Your clients will rely on you for efficient order processing, accurate data entry, and consistent service, making your work feel rewarding every single day.
• Work That Fits Your Life: After 90 days, enjoy a flexible hybrid schedule that gives you the freedom to work from home three days a week while staying connected with your team. Plus, our Monday-Friday 8am-5pm schedule means your evenings and weekends are all yours.
• Growth Opportunities: We invest in you! From on-the-job training to opportunities for advancement, this is a role where you can build a lasting, successful career.
• Inclusive Culture: Work in a collaborative, supportive environment where your ideas are valued and your voice is heard. We believe in work that’s fulfilling and fun, and we want you to love coming to work each day.

Key Responsibilities - Customer Account Partner

What You’ll Be Doing: As a Customer Account Partner—similar to a Customer Service Representative with a strong focus on account management—you’ll take ownership of your clients’ success and provide top-notch support to ensure their needs are met. Your role will combine relationship-building, problem-solving, and operational support to create a seamless experience for every customer. You’ll:

• Build Lasting Relationships: Be the face of the company for your clients. You’ll foster trust and partnership through clear, consistent communication and a commitment to delivering the best service possible.
• Problem-Solving at Its Best: Step in when challenges arise, using your creativity and decision-making power to find solutions that make a difference.
• Manage the Process: Oversee the logistics and shipping process to ensure smooth, on-time deliveries — keeping everything on track for your clients.
• Flexibility in Communication: While email will be your primary mode of communication, you’ll also handle phone interactions based on your clients’ preferences, ensuring they get the personalized service they expect.

Required Skills and Knowledge- Customer Account Partner

What We’re Looking For:

• Relationship Builders: You’re more than just a Customer Service Representative—you’re a true partner to your clients. With experience in account management and business-to-business relationships, you understand how to create long-term value and build trust through every interaction.
• Organized Multitaskers: You can juggle multiple tasks, set priorities, and meet deadlines without missing a beat.
• Tech-Savvy Problem Solvers: Experience with SAP or Salesforce is a plus, but not required — we’ll give you all the training you need! You’ll also need to be comfortable using Microsoft Outlook and Excel.

Education and Experience - Customer Account Partner

What You Bring to the Table:

• High School Diploma or GED (college experience is a bonus!)
• 1-3 years of relevant experience in customer service, office administration, logistics, or distribution.

Benefits and Pay - Customer Account Partner

What We Offer You:

• Competitive Pay: Starting at $21.93/hour, with opportunities for raises and career growth.
• Flexible Hybrid Schedule: Work from home three days a week after just 90 days with us.
• Generous Benefits: Medical, dental, and life insurance — we’ve got you covered.
• Work-Life Balance: A stable Monday-Friday, 8am-5pm schedule means more time for your personal life.
• Casual and Supportive Work Environment: Feel at home in a friendly workplace that values your contributions and encourages a positive work culture.

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran