Spanish Bilingual Customer Service Representative - Hybrid

Spanish Bilingual Customer Service Representative

Make a Difference While Building a Career You Love 

Are you passionate about helping others and ready to take the next step in a meaningful career? At InnoSource, we’re not just offering a job, we’re inviting you to be part of something bigger. Join us as a Bilingual Customer Service Representative / Call Center Representative and become a vital part of a mission to uplift your community. 

In partnership with a respected local organization, we’re assembling a team of compassionate, driven professionals who are committed to making a real impact — one conversation at a time. 

Why You’ll Love This Opportunity 

• Enjoy the flexibility of remote work starting on Day 1 — giving you the balance you need to thrive both personally and professionally. 
• Help individuals and families navigate financial challenges and manage utility costs. 
• We invest in your success with comprehensive training, continuous support, and clear pathways for advancement. Your career journey matters here. 
• Work alongside a supportive, collaborative group that values your contributions and celebrates your wins. 
• This is more than a job — it’s your chance to create lasting change while building a career that inspires you every day. 

Key Responsibilities - Spanish Bilingual Customer Service Representative

What You’ll Do

As a Bilingual Customer Service Representative , you’ll be the first point of contact for our customers, providing empathetic and efficient service. Your responsibilities will include:

• Connecting with Customers: Take inbound and outbound calls, answering questions, resolving issues, and guiding customers through the application process for various support programs.
• Managing Applications: Assist customers in completing their applications over the phone, reviewing their income documentation, and processing the necessary information to determine eligibility.
• Keeping Things Organized: Maintain and update customer files, ensuring all interactions and data are accurately recorded in our systems.
• Supporting the Team: Work closely with your colleagues and supervisors to ensure all tasks are completed efficiently and according to program guidelines.

Education and Experience - Spanish Bilingual Customer Service Representative

Who We're Looking For

• Customer-Focused: You have a passion for helping others and excel in delivering outstanding customer service.
• Tech-Savvy: You’re comfortable using Microsoft Windows and Office applications and can quickly learn new systems.
• Resilient: You handle difficult situations with grace and professionalism, always striving to provide the best possible outcome for the customer.
• Schedule: Must be able to work 8am-5pm EST. 
• Bilingual: You have the ability to fluently speak, read, and write in both English and Spanish

Benefits and Pay - Spanish Bilingual Customer Service Representative

What’s in It for You

• Competitive Pay: Starting at $17.00 per hour.
• Excellent Benefits: Enjoy a comprehensive benefits package that includes health and life insurance, and dental reimbursement.
• Paid Training: Receive top-notch training in a hybrid format, setting you up for success in your new role.
• Career Advancement: We’re committed to your growth, with clear pathways to advance within the company aft converting full time to our client.

Join us in making a difference, one call at a time. Apply today to start your journey as a Customer Service Representative with InnoSource!

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About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

If offered a position, we will run a criminal background check and drug screen in accordance with all applicable laws.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran