Credit Resolution Administrator - Remote - Must be located in OH - $19.25 / hour!

Credit Resolution Administrator

Dreaming of a Career Where You Can Make a Difference from Home? Join us as a Credit Resolution Administrator

Imagine waking up every day to a rewarding career that lets you help people, solve problems, and make an impact—all without ever leaving your home. With our company, we believe in giving our team the tools and opportunities to grow professionally while enjoying the comfort and convenience of working out of your own home. If that sounds exciting to you, we want you on our team!

Location Requirement: Must reside in Ohio

Why This Role Will Change Your Career for the Better

This isn’t just another job. As a Credit Resolution Administrator, you'll be joining a company that invests in your success and values your contributions. Here, you’ll be the trusted voice for our client, a leading provider in the Midwest. 

Here’s What You’ll Love About Working With Us:

• True Work-Life Balance: Say goodbye to commuting stress! Work from your home, with no office trips required. Your schedule will be predictable, and we offer opportunities for overtime if you’re looking to boost your earnings.
• Growth Opportunities: We don’t just hire employees—we invest in your future. With training and mentorship, this job could be the career-launching move you’ve been waiting for.
• A Supportive, Team-Oriented Culture: You’ll be working with a group of motivated, friendly professionals who are committed to helping each other succeed. You’re never on your own here!

The Credit Resolution Administrator provides solution-based service to customers by researching and resolving credit-related issues, processing credit requests, and acting as a key liaison between customers, plants, CSRs, and internal teams. This role isn't working with customers via phone, rather doing general administrative tasks related to the credit resolutions side of the business.

Key Responsibilities - Credit Resolution Administrator

• Enter and process all valid credit requests received from Plants, CSRs, and Sales teams
• Issue credits in Oracle for customers, sales, plant personnel, and CSRs as required 
• Research and follow up on all issued credits by running open order reports, tracking down responses, obtaining appropriate approvals, and validating credit necessity 
• Coordinate with plants and yards across the territory to ensure credits are issued in a timely manner; monitor open order reports and follow up on aging RMAs 
• Assist CSRs with credit-related inquiries as needed 
• Report any potential policy violations or misconduct to the Customer Service Manager 
• Identify process issues and recommend improvements to credit processing workflows 
• Back up the Deduction Specialist in credit entry as needed 

Required Skills and Knowledge- Credit Resolution Administrator

Specialized Skills:

• Accounting / Finance knowledge
• AP/AR/Billing experience ideal
• High degree of accuracy and attention to detail 
• Strong analytical and research capabilites 

Education and Experience - Credit Resolution Administrator

• High School Diploma / GED required 
• Some college coursework in Accounting or Finance preferred; equivalent experience in a related field accepted in lieu of formal education
• 2+ years of prior customer service or similar experience required 
• Prior experience with Oracle and Microsoft Office strongly preferred 
• Experience in credit resolution, billing, or accounts receivable is a plus 

Benefits and Pay - Credit Resolution Administrator

Compensation: $19.25 / hour 

Hours: M-F 8-5

Benefits:

• Medical and Vision plans 
• Dental Re-imbursement plan
• PTO 
• Paid Holidays

#ENGEP

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

As part of our hiring process, InnoSource may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran