Customer Service Representative with FirstEnergy - $18.00/hour

Customer Service Representative with FirstEnergy

Customer Service Representative with FirstEnergy

InnoSource is hiring contract Customer Service Representative positions with potential to be considered for hire with FirstEnergy! If selected for this opportunity, you will be an employee of InnoSource and will provide customer service to FirstEnergy customers.

FirstEnergy is an award-winning Fortune 500 electric utility company with locations across
five states including Akron, OH.

Why Choose InnoSource:

InnoSource is a staffing company offering long-term opportunities providing services to our award-winning clients, including FirstEnergy! In this role, we offer:

• $18.00/hour, plus incentives & benefits
• A supportive and fun work environment

Whether you're an experienced customer service professional or new to the field, we want YOU on our winning team. Don't miss this opportunity to shine and take your career to new heights!

What you’ll love about this role:

• Fantastic Work Schedule: Enjoy a stable, Monday through Friday schedule!
• Great Pay: Starting at $18.00/hour with opportunities for growth and advancement.
• Outstanding Benefits: Comprehensive medical insurance, dental reimbursement, and life insurance.
• Comprehensive Training: Get paid while completing our comprehensive training program, designed to help you hit the ground running after 6-8 weeks.
• No Sales or Telemarketing: Focus solely on providing excellent service—no highpressure sales!

Key Responsibilities - Customer Service Representative with FirstEnergy

Your Role as a Customer Service Representative

As the voice of FirstEnergy, you’ll be the first point of contact for our valued customers. After completing our paid training, you will:

• Deliver Outstanding Service: Answer inbound calls and provide solutions to service-related questions.
• Resolve Billing Questions: Assist with payment options, billing concerns, and account maintenance.
• Assist During Emergencies: Process outage and emergency calls with professionalism and care.
• Build Customer Trust: Document account notes and use your independent judgment to resolve concerns calmly and courteously.

Education and Experience - Customer Service Representative with FirstEnergy

What We’re Looking For

• Education: High school diploma or GED.
• Experience: Previous call center experience preferred, other customer service experience required.
• Skills: Strong communication, problem-solving abilities, and a professional demeanor.

Benefits and Pay - Customer Service Representative with FirstEnergy

• Competitive pay starting at $18.00/hour.
• Comprehensive benefits package, including medical, dental, and life insurance.
• A supportive and fun work environment.

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

As part of our hiring process, InnoSource may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required.

By “Submitting” this application/form you are opting-in/signing up for texts, you consent to receive communication via text messages from InnoSource, Inc. at the number provided, including messages sent by an auto dialer. Message and data rates may apply. Message frequency varies. Privacy Policy and Terms.

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran