IT Desktop Support

IT Desktop Support

Are you interested in a full-time career with a Fortune 100 award-winning company? 

We are currently seeking a motivated and focused individual in Orlando, Florida! You will be part of a team using your experience to provide desktop tech support to other team members.  Regular day shift hours and great benefits. 

Key Responsibilities - IT Desktop Support

Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software

• Installing Printer drivers, IP Printing/Cloud Printing
• OneDrive Setup and migrations w/ OneNote Cloud Sharing
• Attempt Data Recovery on failed systems
• Troubleshoot Encryption issues
• Troubleshoot Password issues
• MacOS troubleshooting, applying OS updates, encryption, and Office for Mac 2016 foremployees using iPlanet and O365
• Mac LAN / WAN connectivity troubleshootingNetwork Troubleshooting task
• Diagnose cabling issues
• Network port connectivity verifications
• Locating rogue networking devices
• Networking component swapouts (Router, Switch, WAP)

Required Skills and Knowledge- IT Desktop Support

Ability to become familiar with FedEx approved hardware

Ability to utilize TACACS to view switch information

• Ability to utilize NetDB to perform port assignments
• Customer Communication Skills
• Ability to maintain composure with challenging customers
• Able to direct customers to correct support groups
• Time and resource management
• Workload Prioritization

Education and Experience - IT Desktop Support

• High school diploma or GED equivalent, required 

Benefits and Pay - IT Desktop Support

• $25.00 an hour starting pay
• Daytime schedule (7:30 AM to 4:30 PM)
  • Monday through Friday
• We offer healthcare, a 50% dental reimbursement program, and free $25,000 life insurance policy

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

As part of our hiring process, InnoSource may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran