Help Desk Support

Help Desk Support

The Help Desk Support associate is responsible for data entry, data auditing, troubleshooting, and customer service functions within our Fortune 500 Client's Leasing department.

· Working shift between the hours of 8:00am – 6:00pm. 3 days WFH and 2 days onsite.

Key Responsibilities - Help Desk Support

· Track and maintain support tickets from assignment to resolution

· Provide second level support for hardware (printer, server, thinclient, monitor, keyboard, mouse, Ingenico POS terminal) devices

· Provide training and assistance for first level support agents

· Create and update documentation and Common Problems for changes in Hardware and Communication issues or devices

Required Skills and Knowledge- Help Desk Support

· Must possess strong organizational, communication and time management skills.

· Effective listening skills and collaboration skills.

· Strong analytical and problem solving skills.

· Strong customer service skills.

· Ability to build confidence and maintain relationships.

Education and Experience - Help Desk Support

· Associates Degree – Information Technology, Information Systems or Computer Science

· Certifications –Networking a plus

· Working knowledge of current Microsoft Office Suite

Benefits and Pay - Help Desk Support

We offer healthcare, dental reimbursement, and life insurance

• Hybrid

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran