Air Operations Support, Level 1

Air Operations Support, Level 1

Are you interested in a full-time career with a Fortune 100 award-winning company? 

We are currently seeking an IT-experienced individual in Memphis, TN. You will be part of the Technician Support Team.

A Tuesday-Saturday schedule with third-shift hours and great benefits.

Key Responsibilities - Air Operations Support, Level 1

Support role to the extent permitted by FedEx and using processes and technologies approved by FedEx.

• Requests include break/fix for pcs, laptops, tablets, desk phones, printers
• Set up / configuration of new devices
• Troubleshoot hardware and software issues
• Phone consultation, intermediary between end usersand FedEx technical support (Infosec, email, networking, encryption, wireless)
• Asset disposal and datasecurity

Required Skills and Knowledge- Air Operations Support, Level 1

 

• Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software
• Installing Printer drivers, IP Printing/Cloud Printing
• OneDrive Setup and migrations w/ OneNote Cloud Sharing
• Attempt Data Recovery on failed systems
• Troubleshooting skills (encryption, password issues)
• MacOS troubleshooting
• Mac LAN / WAN connectivity troubleshootingNetwork Troubleshooting task
• Diagnose cabling issues
• Network port connectivity verifications
• Locating rogue networking devices
• Networking component swapouts (Router, Switch, WAP)
• Ability to become familiar with FedEx approved hardware
• Cisco VOIP installation and troubleshooting supportLAN / WAN support and troubleshooting
• Ability to utilize TACACS to view switch information
• Ability to utilize NetDB to perform port assignments
• Customer Communication Skills
• Ability to maintain composure with challenging customers
• Able to direct customers to correct support groups
• Workload prioritization
• Sense of urgency
• Need Spotlight and Tech Service KB access
• Freight – Level of support provided prior to Execnet
• Break/Fix / Temp replacements
• Cell support – tech setup/troubleshooting of cell phones (non mgmt. included)
• Ready and assist with video conferencing equipment
• New board room video equipment
• Will have some assistance with Video Conference Room support
• Maintain Video Conference Equipment
• Point of contact for Level 3 video conferencing – Point to point bridging
• Networking – Troubleshoot, cross-connects, monitor port utilization, Wireless APswap-out, Switch Install/Swap-out
• Work w/ Network Engineer
• Cisco VOIP support (Install / Troubleshooting)
• Intermediary between multiple support groups
• Setup and troubleshoot new-tech non-standard devices (Typically PC equipment,accessories)
• Setup and troubleshoot Apple Devices (iPhone, iPad, MacBook, iMac, MacMini)
• Familiarity with new technologies such as MDM/Intune/cloud computing

Education and Experience - Air Operations Support, Level 1

• A minimum of one (1) year of computer experience, required
• High school diploma or GED equivalent, required 

Benefits and Pay - Air Operations Support, Level 1

• $25 an hour starting pay
• Third shift schedule (10 PM to 6:30 AM)
  • Tuesday through Saturday
• We offer healthcare, a 50% dental reimbursement program, and free $25,000 life insurance policy
  • PTO, paid sick time, and paid holidays
  • Eligibility for our 401k plan after one (1) year of employment
  • Tuition reimbursement after one (1) year of employment

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

If offered a position, we will run a criminal background check, drug screen, employment and education verification in accordance with all applicable laws.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran