Technical Desk Support

Technical Desk Support

Why You’ll Love This Role:

• Make a Real Difference: Your decisions will directly impact service quality and customer satisfaction, making every day meaningful.
• Career Advancement: Gain hands-on experience with advanced tools and processes, setting the stage for future growth.
• Outstanding Benefits: We’re committed to your well-being, offering healthcare, vision, dental reimbursement, and free life insurance.

Key Responsibilities - Technical Desk Support

What You’ll Do:

• Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, Software
• Installing Printer drivers, IP Printing/Cloud Printing
• OneDrive Setup and migrations w/ OneNote Cloud Sharing
• Attempt Data Recovery on failed systems
• Troubleshoot Encryption issues
• Troubleshoot Password issues
• MacOS troubleshooting, applying OS updates, encryption, and Microsoft Office for Mac 2016 foremployees using iPlanet and O365

Required Skills and Knowledge- Technical Desk Support

What Makes You a Great Fit:

Being able to direct customers to correct support groups

Being familiar with new technologies such as MDM/Intune/cloud computing.

• Time and resource management Skills 
• Workload Prioritization Skills
• Customer Communication Skills
• Ability to maintain composure with challenging customers

Education and Experience - Technical Desk Support

• HS Diploma or GED Equivalent required
• Bachelor's degree desired

Benefits and Pay - Technical Desk Support

Competitive Pay: $25/hr.  

• Top-Tier Benefits:
  • Comprehensive healthcare coverage.
  • Dental reimbursement.
  • Free life insurance for your peace of mind.

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

If offered a position, we will run a criminal background check, drug screen, employment and education verification in accordance with all applicable laws.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran