Hospitality Customer Service Specialist

Hospitality Customer Service Specialist

We are currently hiring for an award-winning organization that specializes in high end private jet travel. As an Owner Account Specialist (Customer Service Specialist), you are responsible for ensuring a seamless experience for owners. From the moment they join, you become the aviation professional for the organization to the owner. As relationships are established profiles are built, creating an atmosphere with foresight to anticipate their every need for travel. You must have a passion for helping others to be a successful Owner Services Specialist.

This position is a third shift position with first shift training! 12% increase in pay after training!

Key Responsibilities - Hospitality Customer Service Specialist

  • Provide world-class service during every interaction with the clientele
  • Effective listening skills for telephone conversations
  • Professionally handle a high volume of incoming calls and E-mails
  • Schedule travel and other accommodations based on individual needs
  • Ability to understand contract terminology
  • Proactively communicate any changes, delays or other potential disservice concerns
  • Respond quickly to any questions/inquires pertaining to scheduled trips, status of trips etc.
  • Provide daily quality control of all trip details
  • Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate
  • Perform other related duties and responsibilities as requested    
  • Show flexibility in adapting to a continually changing industry
  • Understand and follow standard operating procedures

Education and Experience - Hospitality Customer Service Specialist

  • Associate degree (A.A.) or equivalent from two-year college or technical school in a service and/or hospitality field is preferred
  • 1-3 years of customer service experience in a high-end service industry
  • Background in aviation a plus
  • Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)
  • Knowledge of use and operation of standard office equipment
  • Have strong attention to detail and ability to finish any given task to completion
  • The ability to work in a team atmosphere
  • Strong interpersonal, verbal/written and presentation skills are necessary to perform job at the expected level

Benefits and Pay - Hospitality Customer Service Specialist

  • $50,000 annual salary during training. Bumps to $56,000 after training
  • Schedule includes Sunday-Wednesday or Wednesday-Saturday. (Four day work week with 10 hour shifts, 9:00pm-7:00am)
  • May 27th start date 
  • 4-6 weeks of training Monday-Friday 9 a.m.-5 p.m. EST
  • 6% 401 match
  • Medical insurance, life insurance, and dental insurance 
  • Relocation assistance offered
  • Paid time off 

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

If offered a position, we will run a criminal background check and a drug screen in accordance with all applicable laws.

Owner Services Specialist / Hospitality / Owner Services Specialist / Hospitality / Owner Services Specialist / Hospitality / Owner Services Specialist / Hospitality / Member Services Specialist / Member Services Specialist / Member Services Specialist / Customer Service / Customer Service / Customer Service 

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran

Job Snapshot

Base Pay
$56000.00 / Year
Other Pay
Employment Type
Job Type
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Company Overview

InnoSource, Inc.

InnoSource, a leader in contact and data center recruiting, is headquartered in Columbus, Ohio with a geographic scope of the United States, placing top candidates into rewarding careers. We focus on contract staffing and on-site outsourcing for entire business functions.

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Contact Information

Cleveland, OH
InnoSource Recruiting Team