Sales Support Analyst Team Leader

Sales Support Analyst Team Leader

The Team Leader provides day to day leadership and direction to a diverse team of associates who have a responsibility to deliver premium customer support

Key Responsibilities - Sales Support Analyst Team Leader

The Team Leader will be expected to manage multiple functions and processes throughout the department with the focus on project management, problem diagnosis /resolution and process improvement resulting in a team that provides outstanding customer support.

• Assigned various administrative duties including, but not limited to: scheduling staff, tracking attendance / PTO, new associates access requests, IT requests, etc.
• Communicating information to associates and receiving feedback from them on topics
• Implementing and communicating processes, procedures, and policies provided from the InnoSource Director, HR Account Manager, Manager of department, as well as the client.

• Communicate with the InnoSource HR Manager and Manager, any disciplinarily actions taken with any associates based on performance, attendance, actions, etc. As well as keeping records of all documentation.

• Responsible for participating in associate’s annual reviews.
• Policies and procedures — Be familiar with current the Client and InnoSource policies and procedures to assure associates have current information and are following policy.

• Monitor daily activities of associates to make sure they are following InnoSource / Client policies.

• Training — Responsible for associate receiving efficient training. Also following up on associate’s progress and handling any additional training if needed

• Commercial Sales Account Maintenance
• Commercial Sales Invoicing
• Commercial Sales Pricing
• Commercial Sales Prospecting
• Commercial Sales Reporting
• Commercial Sales Tracking
• Ensure Client report requirements are completed
• Working knowledge of current Microsoft office products
• Has good understanding of the client company culture and business practice

Required Skills and Knowledge- Sales Support Analyst Team Leader

• Must possess basic organizational, communication and time management skills.
• Associate must participate as an active leader, practice effective listening skills and effective collaboration skills.

• Have the necessary leadership, team building, motivation, and delegation skills to efficientlycoordinate the efforts of a team toward accomplishing a common goal.

• Can assess skills, anticipate development needs, and promote learning.
• Recognize, evaluate and establish change initiatives to meet business needs.
• Strong analytical and problem-solving skills.
• Exhibits basic skills of a good team leader:

• Attentive
• Good Listener
• Helpful
• Lead by example
• Fairness

Education and Experience - Sales Support Analyst Team Leader

• 1- 2 years’ experience in related field preferred
• High School Diploma
• Actual experience leading, mentoring and/or supervising associates in a multi-tasking, fast paceenvironment.

• Demonstrated competency in the execution of projects, decision making and negotiating skills.

Benefits and Pay - Sales Support Analyst Team Leader

401k + Match, Healthcare benefits, Dental reimbursement, Flex Spending, PTO, 6 Paid Holidays

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

As part of our hiring process, InnoSource may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required.

Sales, Leadership, Supervisor, Team Lead, Team Leader, SAP 

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran