Hiring Event! Customer Service Representative

Hiring Event! Customer Service Representative

Please join us for our Customer Service Representative open interview event! 

• Wednesday, December 17th, 2025, 10:00am - 3:00pm
• Hilton Garden Inn Conference Room - 1307 E. Market St. 
  Akron, OH 44305

Please arrive with a copy of your resume, photo ID, and smartphone device. Dress code is business casual. Only candidates are permitted to enter the building for the event, as there is no available space for guests/children.

InnoSource is hosting open interviews for a contract Customer Service Representative position with potential to be considered for hire with FirstEnergy! If selected for this opportunity, you will be an employee of InnoSource and will provide customer service to FirstEnergy customers.

FirstEnergy is an award-winning Fortune 500 electric utility company with locations across five states including Akron, Ohio

• “FirstEnergy is dedicated to integrity, safety, reliability, and operational excellence. Its electric distribution companies form one of the nation’s largest investor-owned electric systems, serving more than six million customers in Ohio, Pennsylvania, New Jersey, West Virginia, Maryland, and New York. The company’s transmission subsidiaries operate approximately 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions.”

Why Choose InnoSource:

InnoSource is a staffing company offering long-term opportunities providing services to our award-winning clients, including FirstEnergy! In this role, we offer:

• $18 per hour, plus incentives & benefits
• A supportive and fun work environment

Whether you're an experienced customer service professional or new to the field, we want YOU on our winning team. Don't miss this opportunity to shine and take your career to new heights!

As part of our hiring process, please use this link to complete our customer service assessment on a computer as soon as you have a moment: https://talentcentral.us.shl.com/player/link/c1c929c653c74358b03dc828c3c747d8

Key Responsibilities - Hiring Event! Customer Service Representative

After completing 8 weeks of paid training, you will begin your journey as an expert in:

• Handling incoming calls from existing customers
• Answering customer service-related questions
• Resolving customer inquiries 
• Providing excellent customer service
• Assisting customers with billing issues
• Taking payments and assisting customers with payment options

Open interview event:

• Wednesday, December 17th, 2025, 10:00am - 3:00pm
• Hilton Garden Inn Conference Room - 1307 E. Market St. 
  Akron, OH 44305

Please arrive with a copy of your resume, photo ID, and smartphone device. Dress code is business casual. Only candidates are permitted to enter the building for the event, as there is no available space for guests/children.

As part of our hiring process, please use this link to complete our customer service assessment on a computer as soon as you have a moment: https://talentcentral.us.shl.com/player/link/c1c929c653c74358b03dc828c3c747d8

Education and Experience - Hiring Event! Customer Service Representative

• HS Diploma/GED
• Previous Customer Service Experience

Benefits and Pay - Hiring Event! Customer Service Representative

• Starting pay of $18.00 per hour
• Generous benefits – health and life insurance, dental reimbursement
• Paid training 
• Opportunities for advancement after conversion

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

As part of our hiring process, InnoSource may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required.

By “Submitting” this application/form you are opting-in/signing up for texts, you consent to receive communication via text messages from InnoSource, Inc. at the number provided, including messages sent by an auto dialer. Message and data rates may apply. Message frequency varies. Privacy Policy and Terms.

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran